DFCU Financial Partners

Horrible customer service on Pennsylvania in Lansing, MI. The bank manager had the nerve to try to interrogate me about a check I was cashing. If this unprofessional manager wants to interrogate people she should apply for the FBI. The clerk Rachel was just as rude, condescending, and unprofessional. If Rachel does not like her customer service job and does not have the social skills to deal with customers she should try applying to a university and switching careers. I'm not paid to be insulted by people who count money for a living. I left two messages for the regional manager and my calls were not returned. I am closing out my account and I would never recommend anyone open a account with DFCU. I have never been treated with so much disrespect from a company.

I have been with DFCU for several years and have had loans, cds, savings, checking, credit card, holiday account and many other products. I have always beleived that I would stay with them forever. However, the service, in particular through the call center, has really taken a turn for the worse. when I call them with a problem, I am expecting them to be solutions oriented, make a reccomendation based on their financial expertise, and empathize with my frustration. they do none of that. theresa fox who is the high up over member services provides poor service and is a complete dissapointment. no wonder the call center is so dissapointing. when I canceled my accounts no one even asked me why, at Dfcu you are just a number. I then switched to Christian financial; just ask for Tara or ashley. they will take really good care of you. :)