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(410) 923-1131CallVisit WebsiteVisit WebsiteMap & DirectionsDirections965 Generals HwyCrownsville, MD 21032Write a ReviewWrite Review

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A+
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Phone: (410) 923-0618

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discover, master card, visa
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Parking: Lot

Reviews

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Phyllis S.

03/04/2014

Overall

I took my dog Allie there while I was away for a long weekend. She had a great time. Also, I was able to communicate by email, change services, etc. Happy Tails Pet Resort was very flexible with my changes and even helped to socialize my girl. I will continue to use their services, recommend them to anyone, and will start taking Allie there for doggy day care. They're great!

molly51

07/11/2011

Overall
This place is great! We have ...

This place is great! We have been taking our dog, Bessie to this daycare and boarding for more than 4 mos now and find the customer service and care to be wonderful. They know her very well and are excited to see her when she comes. Bessie has learned to shake and does so to get a treat-which she is given everytime she leaves, she knows where they are. We also got a great recommendation for a dog trainer from Holly while we were there.



There is also a rescue dog discount when you take your dog there and well priced packages so that you can save money. Bessie comes home happy and tired when she is at Happy Tails-which is just what we wanted.

anonymous

07/28/2010

Provided by Superpages
Overall

Worked there briefly. Owner only cares about $ not the animals at all. Did not feed dogs Christmas day when I was off. I know this b/c the day after I came in and not ONE dog had pooped overnight or that morning! He told clients that the dogs were staying in runs but actually over booked and several dogs were put in smaller cages with no runs in a building behind the pet resort. Also don't bother paying for the "extras" cause your pet is not getting them. When customers were unsatisfied for any reason he just ignored thier phone calls. He also would not give me my last paycheck, I had to contact DLLR and they did an investigation before I finally got my $. Spend your $ somewhere else! Infact avoid kennels altogether if you can!

anonymous

04/05/2008

Provided by Superpages
Overall

I take my young dog to training classes at Happy Tails, and have used them for boarding in the past. I found the staff to be very friendly and personable. I decided to put my dog in the Doggie Daycare program they have. I was a tad worried on her first day - because she had never been in daycare, but the lady at the front desk was very reassuring and told me that I could call later in the day and they would freeze the webcam on her play yard so that I could watch her for a while to see how she's doing.It was so nice to be at work and be able to keep an eye on my dog via their doggie cam, and see how she interacted and played with the other dogs!When I picked up my dog, she seemed very happy and she slept like a rock that night.With any business, there will be satisfied and unsatisfied customers. But for me, so far so good. I'd say give them a try for yourself and see. :)

wernecke91

02/22/2007

Provided by Superpages
Overall
Poor Customer Service

We recently boarded three dogs with this kennel. Upon questioning their bill (in a reasonable manner), they were rude, defensive, and generally uncooperative. They have no interest in building a new client base. We were very disappointed in this facility -- we even went out of our way to try and "mend fences". Their response was to hang up on the customer -- NOT GOOD!

Details

Phone: (410) 923-1131

Address: 965 Generals Hwy, Crownsville, MD 21032

Website: http://www.happytailspetresort.com/directions-to-happy-tails-pet-resort

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