More Info
- Email Business
- BBB Rating
- Extra Phones
Phone: (773) 478-0860
- Payment method
- all major credit cards
- Neighborhoods
- Horner Park, North Center, North Side
- AKA
CARSTAR Auto Body Repair Experts
A Carr Auto Repair Inc
- Other Link
- Other Email
- Categories
Reviews
03/20/2016
Do you like being yelled at by an emotionally unstable owner when you ask questions about unauthorized charges on your bill? If so, then Carstar is the place for you!
12/30/2011
Excellent Shop!
My 89 year old grandmother has gone to this shop for years and loves it there. They treat her with respect and consideration and they do NOT take advantage of her. In fact, they have helped her to save money on many occasions.
I got into a car accident recently and my grandmother told me to call Max to set up an appointment. I am SO glad I did. He was very friendly, courteous and helpful and he made the process very easy. The staff there were very friendly and welcoming! They did great work on my car and so I have gone back there again for more work. They are honest and professional and saved me a great deal of money. I will only go here from now on when I need work on my car. I highly recommend them!
08/05/2011
I would not recommend this place; The Owner "Max" is only nice until you see in my case two dents that they did not fix correctly. Max had a bad day and when I went in he was being a smart a$$ to an insurance company that gave him problems. Max ignored me and my brother until he saw me asking a worker who talked to us first if “they changed my roof and hood like they claimed” changed the roof and the hood still until right now I had no choice but to pay Max in full to prevent him holding my vehicle. He yelled at his worker to put that TRUCK BACK IN and told us we were not getting our car. Max changed his attitude when I threatened to call the police and I did not find their company in the BBB website I guess that certificate in the office is fake too. I am going to my insurance first thing tomorrow morning to get the unfixed dents and to tell them of my horrible experience.Sorry Max My Express will be fixed somewhere where the owner is not GOD in his office.
Dear Disappointed, I am very sorry you feel the way you do. This is certainly not our intent to have disappointed customers. I am confused on why you did not have the work you are dis appointed with repaired by us, first you have a lifetime warranty and second the insurance company would insist that things are done to your satisfaction. Either way I am sorry that you are not satisfied, and I would offer you any assistance I can provide. To date I can not recall the situation you refer to, I do not remember any customer threatening to call the police, with respect to the BBB, yes we are members with the BBB and have been in good standing with an A + rating for many years. if there is ever an opportunity for us to try to win you back, we would welcome the opportunity.
Details
Phone: (773) 478-4844
Address: 4246 N Western Ave, Chicago, IL 60618
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