Muffler Man

I just spent over $600 to have new Shocks & Strutts put on my vehicle. Upon driving my car after the work was completed, I noticed a horrible "knocking" like sound. A couple of days later, my husband took my car back to the Muffler Man and the manager Matt took one look at the Strutts and knew right away what the problem was. He said that the Mechanic Dave put 2 left Strutts on. So we had to order another part, more money upfront and wait again. Upon our 2nd trip to pick up my car, the mechanic Dave charged us AGAIN for the labor!! When my husband pointed out that it was the mechanic's fault and not ours, Dave said to take it up with the manager Matt since Matt did the original installation. Funny how the manager originally told us that Dave did the original work. Do you see a little FINGER POINTING here and NO responsibility??? And get this... Matt is currently on vacation!!

What "real" mechanic doesn't know the difference between the car parts he's using? Also, why wouldn't a certified-responsible mechanic test drive the vehicle he just fixed? If that had happened, he would of noticed the problem immediately.

It's sad that this is a local business that can't be trusted. We don't have money to "throw around" and we definately shouldn't have to pay for someone else's mistake. Especially if we "think" we're paying for a knowledgeable mechanic and service from a well known company like Muffler Man. You can count on the fact that we will let every one know to steer clear of this place. Is my car even safe?

Feeling Helpless as a consumer...............