Three Oaks Family Medicine

They don't appear to be swamped with patients, but whenever I call the office, the person at the front desk seems frazzled. She always says she is very busy and has had no time to call the billing office to explore why I've been double billed. It's been over a week, and she still hasn't gotten an answer for me.



The back office staff seems equally disorganized and haphazard at best. Scripts may or may NOT be filled promptly, and I had a script that was written with the incorrect dosage...which took an act of Congress to get corrected!



Then there's the doctor...Initially I liked her, but I felt like she was critical of me...when she tried to prescribe a drug that I had previously been given by a specialist, but was taken off of because it was stressing my kidney function, she would not accept that...she got angry and stomped out of the exam room, claiming that I was angry with HER and saying that the appointment was over! She refused to listen when I explained that it caused elevated kidney function levels as my reason for refusing to take that drug. Last I knew, the PATIENT has a RIGHT to CHOOSE their treatment plan. I had a legitimate reason for refusing the drug....it stressed my kidney function! She would not work with me at all. NOT the kind of doctor that works with or listens to the patient.