Mike Harvey Honda

I made a Saturday 10AM appointment for an oil change, I asked the lady on the phone on how long the service will take because I will wait at the dealership during the service, and was told about an hour for the oil change.
I arrived at 9:45AM on Saturday, waited 15 minutes before being helped. The "service specialist" told me it will take at least couple of hours. I said I was told an hour for the oil change, he then told me, there are several cars in front of me before they can work on my car.
I asked what is the point of the "appointment" if I had to wait for all other cars to finish. The service guy said it's only to guarantee a spot on the day. Apparently these people don't really understand appointment or the meaning of good customer service.
Even though this oil change is supposed to be free because I'd purchased the car there, it's really not "free" when I have to wait hours. I rather pay a small fee and get my oil change elsewhere with better overall customer service.
Looks like I won't be taking my car to service at this dealership or buy another car from them again.

Buying a new car is generally the second most expensive purchase in a person’s life. Negotiating for a new car strikes fear into the heart of many individuals. Car dealers and manufacturers have priced vehicles in a manner designed to daze and confuse the consumer. Understanding some tricks of the trade, however, can save you thousands of dollars! The Greater Bay Area has 25+ Honda Dealers. Our Aug’14 goal was to buy a 2014 Honda CR-V FWD LX with a 2011 lease return with 8500 excess miles ($1275 cost). I rank ordered the dealers per their Google, Yelp &/or Cars.com consumer ratings. The Tracy, San Leandro, Palo Alto, Livermore & El Cerrito dealerships were rated highly while Serramonte, Stevens Creek, Burlingame, & San Bruno dealers had low ratings. Competitive quotes came from Redwood City, Concord, Milpitas, Pittsburg, SFO, Vallejo, Oakland & Hayward. Dealers not responding included Napa, San Jose, Stevens Creek, Sunnyvale, & Morgan Hill. Obtaining a competitive offer on our 2011 lease return was our biggest challenge. We drove to Livermore on Labor Day weekend and were quoted $25.7k out the door which we declined. We closed a deal at Mike Harvey in Burlingame for $23k out the door with no excess mileage penalty. Victory in San Bruno made the same offer but too late. Our best offers came from dealers with low ratings, while our worst offers came from dealers with high ratings! Our experience at Mike Harvey was pleasant & took less than 75 minutes to complete. I recommend you contact Sales Consultant Dorota Kucia-Bohdzia for her best internet sales quote. I prepared a guide with some lessons learned:

1. Read the “Car Buyer’s School” at http://beatthecarsalesman.com/school/

2. Review Dealership consumer ratings in Google & Yelp, but keep an open mind

3. Research vehicle safety ratings, gas mileage, insurance cost, reliability, depreciation, etc

4. View the Dealer’s online auto inventory regarding make, model, & color as to availability

5. Find out about unadvertised dealer rebates, incentives and holdbacks so you can use them to negotiate to your favor by lowering your price

6. Decline dealer add-ons which are generally overpriced such as glass etching, fabric protection, rustproofing, undercoating, extended warranty, etc

7. If you have a trade-in, don’t mention it until you’ve agreed on the new car price, but know what it’s worth via Cars.com, Kelly Blue Book, etc

8. Shop late in the day during the last week of month/quarter/year, or Labor Day weekend

9. Don’t bargain from the MSRP or Dealer Invoice Price, which are artificial negotiation numbers; find the real price the dealer paid for the car and bargain up from this price; refer to Consumer Reports “New Car Price Service” or TrueCar.com (I’ve found them more cost effective than other car buying sites such as AutoNation, AuthorityAuto, CarBargains, CostCoAuto, USAA, AMEX, etc)

10. Buy your car from the Dealer’s Internet Sales Manager or the Fleet Department Manager for the best unadvertised discount price; call or email for their bottom line selling price

11. Compare quotes across dealerships but realize many offers are confidential with expiration dates so be discreet until you’re ready to buy; obtain new quotes after expiration dates

12. Find out vehicle accessory model #’s from dealer’s website, and then buy at fraction of cost via EBay, Amazon.com, Google, etc

A friend bought a new Honda from this dealership and they agreed on a lower price from the asking price. It was only $1500 less than their asking price. However when the dealer wrote up all the paper work, the dealer changed the price back to the original price. I'm sorry people who deceive others like that makes this dealership a shady place trying to cheat out people's money. Sales people can not say one thing and then turn around and lie and manipulate the paper work so that they can get more money in their pockets. That's the last time they will buy from that dealership.

The salesman was very professional and detailed in explaining things (even when I sort of already knew the stuff). I like this guy.

I am very satisfied with the service provided by Mike Harvey Honda since they are willing to help you. The atmosphere is very pleasant and the sales team are very polite. I will and have recommended people to your dealership since the service level is very professional.

I am so glad that I purchased my car at Mike Harvey Honda. I have 7 year warranty on it and I will always bring my 2011 Accord here for service. They are extremely helpful, detailed, and friendly. Thanks, Johnny for everything. I really appreciate your time and giving me a great deal on my Accord.

Great Service!!!!!! Salesman was very helpful and responsive. Enjoyed working with him. There was no pressure and very knowledgeable about certified pre-owned.

My over all experience with Mike Harvey Honda was awesome, spectacular, etc. The atmosphere at the dealer was one of great patience, calmness, understanding, willingness; the staff was extremely friendly. My sales rep gave me his undivided attention regardless of the masses at the show room. I explained to him my situation and he went above and beyond to get me into a vehicle that would fit my budget and life style. He explained the best options available to me and made me feel comfortable once I decided on my final option. He contacted me numerous times updating me with information regarding my purchase. I was enthusiastic, thrilled, and ecstatic to be purchasing a new car. This was the friendliest, easiest, and comfortable big purchase I have made to date. I will be returning for future purchases. Thank You.

Mike Harvey Honda is so knowledgeable and friendly. I can't believe how great of a deal that they gave me on my Honda. I think that the salesman was honest and fair. Thank you for giving me my freedom back.

I got the most amazing Honda TSX. They had the color and interior that I wanted. I, of course, added all the amazing features and I am madly in love with my sound system. I got everything for an amazing deal consider it the max you could go in a package upgrade but I got it for a deal as a regular car. Could you image that? I love this place. I will keep coming!!

Couldn't have asked for better customer service from any other dealership. I felt like the sales rep was actually trying to help me, rather than just trying to make money off of me. He answered all of my questions thoroughly, and really made me feel comfortable, rather than just another client. Also, the finance dept. helped me get the best deal. I am extremely happy with this dealership, I highly recommend their services.

I absolutely love this place. My friend recommended this place after I inquired about getting a Honda. I also called around and asked at least six other locations,but this place seemed the most reasonable.

When my old car finally gave out, after years.Mike Harvey's Honda is such a fair, reasonable, knowledgeable, and prompt.

I took my Honda Accord in to Mike Harvey Honda to get new brakes. The staff there is so friendly and helpful. They are so accommodating. I would definitely recommend them to all my friends and family.

I can't say enough good things about this dealership. They have a great work ethic that works for them. They are friendly and helpful in every way. I think that the reason they have so many clients is because of that. Keep up the good work.

I have bought 2 cars from Mike Harvey Honda, one for me and one for my wife. I am so satisfied with how smooth the process went with each car. I don't think that we will need another car any time soon but I think that when we do get another one we will definitely be going to Mike Harvey. Thanks.

Mike Harvey Honda made my last car purchase a pleasant experience! If you are shopping for a car, check them out. The sales people are very helpful without using the usual high pressure car salesman tactics. I would not hesitate to buy another car from Mike Harvey Honda.

Mike Harvey Honda provides great deals on new, used and certified pre-owned Honda models. They had a ton of cars, it was hard for me to choose one!! The staff at Mike Harvey Honda were friendly and didn't even get upset when I couldn't make up my mind! Thanks for everything!!