Timeshare Transfers

On June 14, 2014 I entered a work order with Timeshare Transfers, LLC (Timeshare Transfers.com) of Boulder, Colorado to perform the transfer of a Wyndham timeshare. The scope of the work per the Timeshare Transfers LLC web site was to include “1) Buyer or Seller Begins New Transfer”, “2) Conveyance Documents Signed/Notarized”, “3) Resort Notified and Escrow Released”. The key tasks were to prepare and get recorded the new deed and to submit all necessary paperwork to Wyndham for them to make the membership transfer. The fee to Timeshare Transfers LLC was $295.00 and was represented by them to take “…5-6 weeks to finalize.” (6/16/14 Order status and TT Manager email of 8/26/14 stating “promised guidelines” were “Most transfers toake (sic) 5-6 weeks to finalize.”). In addition, the Timeshare Transfers web site prominently displayed an emblem stating “Satisfaction Guaranteed 100%” on three of their home page screen shots.



On August 25, 2014 (10 weeks after their acceptance of my work order) I had not heard back from Timeshare Transfers on the status of their work. I had determined on July 28, 2014 by calling the applicable county that they had never received the new deed for recording. After bringing this to the attention of Timeshare Transfers a deed was prepared and sent to the county by them where it was recorded on August 4, 2014. However, I did not get any confirmation of this until late on August 25, 2014, right after I had sent the TT Manager an email notifying Timeshare Transfers that I was stopping all work with them and requested return of outstanding fees/escrow and return of my $295.00 fee as I was not 100% satisfied with their work per their “Satisfaction Guaranteed 100%” representation. I was told by the TT Manager in his email of 8/25/14 “Your order can not be terminated as it is already complete” (even though they had not done any work related to “Resort Notified and Escrow Released”).



The Timeshare Transfers.com web site does not have a link from their Home page or in their Q&A section that spells out any conditions or restrictions on their “Satisfaction Guaranteed 100%” statement. In spite of the fact that I was not 100% satisfied with the work they did, I was refused any refund of my fee.



I finally received the final amount of my escrow money from them on October 15, 2014 – four months after first contracting with them. (Note that I subsequently found out that this firm was not regulated by the State of Colorado for doing escrow work.) On October 19, 2014 I filed a complaint with the Denver/Boulder Better Business Bureau but Timeshare Transfers continued to refuse to refund any money based on their performance (“It will remain our (Timeshare Transfers) stance that the title was transferred successfully and within the standard timeframe…). I also submitted a request for arbitration through the BBB, but Timeshare Transfers did not even respond to the request. I can not recommend this company based on several aspects, and encourage you to do a good deal of due diligence (including the Colorado Secretary of State) on this firm before entering into an agreement for work.