Paradise Chem-Dry

Ive used many different carpet cleaners in the past, however my grandmom had just got out of the hospital and we needed to have the carpets cleaned and they didnt want any kind of chemicals to be used after doing some research i found out that chem dry was the best option. if your interested in using them, do call and speak to someone and ask about their process.

I just moved out of my apartment and had paradise chem dry come to the carpets. The techs did a great job and made it look better then when i moved in 6 yrs ago! They were done super fast and the carpets dried in time for the walk through with the landlord later that day. Thank God I got my whole security deposit back!! Thanks Chem dry

I contacted this company to try to have the carpet in the trunk of my car cleaned after it had oil spilled on it. I was told that they offered a full interior cleaning for $79.95 and that they had a couple chemicals they could try to remove the oil, so I booked an appointment for between 12 and 4 on a Saturday. I was told I would be contacted when they were on their way.



I was home from 11:30 on, and at about 1:30 happened to walk outside and when I came back in I noticed a magnet from the company at the bottom of my front door. No one had called, no one had knocked, and no one had rang the doorbell. Even if I hadn't been nearby to hear the knock or the doorbell, I have a crazy dog that would have made all kinds of noise if someone had come to the door... beside the fact that if they'd actually called, there would have been no issue.



When I contacted the office to tell them what had happened, they told me that if I wanted to reschedule they could give me 20% off. I reluctantly agreed, since I had had no luck removing the oil myself. I rescheduled for between 12 and 4 on Monday.



The company actually called around 11 on Monday and asked if it was okay to come a little early. This was fine with me so they headed over. When they arrived they presented me with an invoice for $79.95, which indicated that it included a 20% discount. I told the gentleman who was there to do the cleaning that this was not what I had been quoted, and he called the office and put me on the phone with them. I was told that the service is normally $99.95 and that the price they gave me indeed included the 20% discount. When I explained that I had never heard the $99.95 number and that I had no idea the $79.95 included a discount, the manager offered me $10 off for a total of $69.95.



Since this was still not the number I agreed to, I continued to plead my case that I'd never heard the $99.95 number, that I had been inconvenienced on Saturday, and that I wanted to pay what I had agreed to pay. At this point I was basically told that I was lying about A) the price I was originally quoted - they insisted I had been told it included a 20% discount; and B) that no one had knocked on my door or rang the doorbell on Saturday - the woman I was speaking to said, "they wouldn't have just put a magnet on the door and left..." and laughed.



I told the woman on the phone that I was going to send the gentlemen who had arrived to do the cleaning away because I wasn't getting what I'd agreed to. She said she was sorry and hung up. I have other options I can try, so I wasn't about to give them any more than what I'd agreed to, given the inconvenience and the manner in which the situation was being handled. The men got back in the truck and left.



This entire ordeal was handled very unprofessionally, and ultimately they ended up throwing away the business over $6.

I had Paradise Chem-Dry out to clean my carpet, leather sectional and chair last Saturday and they did a fabulous job! They accomodated my schedule when I called late Friday afternoon for an appointment. The technicians were courteous, friendly and very knowledgeable. They got a stain out of my carpet that other carpet cleaners couldn't get out. I was so thrilled, I gave them a $20.00 tip each to go and have lunch on me! The price for all that I got done was excellent. I price shopped other carpet cleaners and Paradise Chem-Dry definately came out on top! Most customers write complaints, but I like to give credit where credit is due because it's always nicer to hear something positive. I will certainly let my family, friends, neighbors and co-workers know how happy I was with Paradise Chem-Dry and will also use them for good myself!!!