Amen East Auto Salvage & Recycling

Recently called them to see if the had a 2003 mercury mountaioneer rear passenger side marker red Len. Was told by the person who answered the phone that they could get one, paid for it with debtit card. Called by a few days later and was told that it was there. After work went to pick it up when I got there was given the wrong part. The person said let me make a call stated to me that they will have one the next morning, 2 day later still no marker lens.Now being told that they can have it on Friday. Received a call said that they were going to charge me the full price. The rest was going back on my card. It has been 3 days, I will never go back to them. That was the last straw RATING 1/2 star

I recently bought a transmission through Amen, and had it delivered to a shop to be put in. They gave me a good deal, adding a year warranty, told me they would pull it that night or Tuesday morning, and said they would have it there by Wednesday morning, which I purchased it on Monday. I told the mechanic who had my car that they would be there Wednesday morning, and he prepared appropriately for it. I received a call Wednesday afternoon from the mechanic, informing me they had never showed up. When I called Amen, they apologized, and told me they had pulled the transmission and would have it there the next morning. Thursday afternoon, I got another call from the mechanic. Amen did not show again. When I called Amen, the manager spoke to me, and said that their was no VIN number on the car they were pulling the transmission from, so they had to wait until they got the car on a lift to make sure it was the right engine size. He said that they had done that earlier that day, and still needed to remove it from the engine, despite that fact that I was told it had been pulled the day before, and that it was supposed to be pulled two days before that at the latest. I told him that the mechanic already had my old transmission out, and my car was taking up space on his lift that he could have been using to work on other customers' cars. He apologized, said he would get it there first thing Friday morning, and would reimburse me for the delay. I called Friday morning to give them my information so that I could receive my reimbursement, and was told I would get $25 back on my $650 purchase. $25 back for costing the mechanic two days worth of time holding up his lift, and causing me not to have a vehicle to get to school with. When I complained that I should have been at the very least informed that they were having issues, I was told by the manager, Bobby, that I was lucky to be getting the $25. I will never use this place again. All I wanted was to be told what was going on so that I could inform my mechanic, and they blew me off, costing him money and me money.