Jimmy John's

Earlier today, a friend and I visited the Jimmy John's restaurant located on North Quincy Street. After being very nicely greeted by the staff, we placed our order to go, and headed out to eat.



When I placed my order, I asked for no onions on my Vito sandwich. After my friend and I finishing placing our order, I again asked for no onions on my sandwich. Apparently, I made it so clear that I did not want onions, the man who prepared my sandwich joked "you wanted extra onions, rights?" as he handed me the sandwich to which I responded "no, I said no onions.”



As you can probably guess, when I return to work with my friend to eat lunch, I take a bite of my sandwich and there are onions. Sure enough, I open the sandwich, move the lettuce to the side, and there are onions.



But that isn’t really the problem – mistakes happen. I immediately call the store, inform them of the mistake, and ask for a refund. I speak with a woman by the name of Jessica, who says she is the manager/store owner.



Jessica kindly listens to what I have to say, but refuses to issue me a refund; instead, she insists that I must personally return the $5 sandwich back to the store because the preparer is "sure" he did not put onions on my sandwich.



I reject the condition and insist that the store refund my order. The manager absolutely refuses. Besides being far enough away that returning to the store for a $5 refund is not worth my time or effort, it is the principal of the matter. The store made the mistake and the store should make it right. Until then, my policy will be to not return to Jimmy Johns.