The Art of Hair Salon & Day Spa

Being an Asian gone blonde really takes a toll on my hair. It gets tangled all the time and it sounds like I'm ripping hair whenever I used to brush it out but after getting (what I think is called) a hair realignment my hair feels so much better! Bye bye birds nests and smoother feeling ends. Definitely coming back for to give my hair some TLC.

Hahn is the best! Going to the salon is a wonderful experience. They treat you well and really make it a fun experience. I always leave there feeling beautiful. My SHE by So.Cap.USA Hair Extensions always look and feel great. I really look forward to each visit and I am never disappointed.

Jessie did a wonderful job! She is very sweet and friendly. It was a wonderful expirence because she was so pleased with her work it made me excited.

I recently visited the salon for a wash, condition, cut and flat iron with Miriam. I absolutely loved the time and care she put into my hair!! My hair feels soft and looks shiney and clean. Miriam was gentle, yet very precise and she did an amazing job. Also she starts as early as 9am & works on Mondays too... Awesome! Looking forward to my next visit with Miriam. Thanks

Andrea was FABULOUS. Great place, fresh and clean looking - very professional.

Miriam did my hair, she took awesome care of me,She was very patient and made sure everything looked amazing...Will be back

This salon is one above the rest! I moved down here to Texas and I had a hard time trying to find a salon that was both affordable and high quality. I've finally found it! Ramon, my hair stylist did a great job making my experience the best that it could possibly be! He made a point to understand completely what I wanted the final outcome of my hair to be. He is wonderful! I would HIGHLY recommend this salon to anyone!

You sound like a bitter hater. How did u even happen to find that person?? Are you stalking? And worked where? Sound to me that ur jealous. How would u know how smart someone is by the way they type?

This place is AMAZING!!! They use only natural and organic products (so much better for your hair and skin). SASHA is amazing, very professional and great with hair color and facials! She explains the products she is using and takes her time with you treating you extra special. This Day Spa makes you feel very comfortable and it is very enjoyable and relaxing. I will definitely be a continuing client.

I just have to tell you sweet ladies at your fabulous salon that Shrina Sanchez is, well, to put it mildly, just not very bright. I have worked with her before and know her pretty well. There's no way that girl composed that review herself. Read her Facebook posts. She can't even construct a proper sentence much less intelligently put together such a scathing review. The girl uses more CP slang than I do and I'm black! Obviously her more adequately educated friend who accompanied her to her appointment that day must have written it for her. You did your best to fix the girls hair for her, which looks great in that picture. Unfortunately there's just no cure for stupid. With people like that, the only thing that registers in their brain is when they hear their getting something for nothing. You ladies did the right thing. Let her go all DIY and melt her own damn hair all to hell. I want to see THAT Facebook photo!

Again, Shrina did not seem to understand that professional advice, but since her hair had already undergone so much in the past and then on the day of the service, we asked her if she comes back and pay for a reconstructive and then we can proceed to lighten up those sides complimentary. Again, this client only heard the word “Complimentary”.

5 days later, when Shrina came back for the service with a friend, she denied the reconstructive treatment again, insisted that her hair is in great condition and stated, “My boyfriend likes the first picture.” At this point Brittni, who is a senior stylist, took time out of her schedule to come over and explain that this is absolutely not possible to do without the treatment. Should we at this time give her the first look; her hair will melt and dissolve completely. She would not accept this. Brittni decided to call Hanh Tran, the owner. (Not ANN, another CLUE of this client’s poor listening skills) Shrina spoke to Hanh on the phone without pausing & accusing our stylists of not being able to give her what she wanted the first go around. At this point, Hanh was explaining that she can come back to the salon, to see what she can do to make her happy. Yes, Hanh did have to interrupt to calm Shrina’s derogatory accusations of her stylists. Hanh did state that she will not tolerate that Shrina speaks down to her staff. Shrina stated that she will then take her business to another salon. So no solution was sought out.

We are grateful for this experience because now we are more aware that policies to ensure the flow of business must be adhered. We will have to also take deposits to prevent flakiness from clients. Shrina has only made our business better.

To make a long story short, businesses of all kinds BEWARE of “Shrina Sanchez” who does not have enough intelligence to know what she wants and expect a miracle despite professional advice. She can upset and ruin your top employee’s spirit with impossible demands & a complete waste of the business’s time.



Check out below Shrina's comment of her hair on facebook:

http://www.facebook.com/photo.php?fbid=459742017382057&l=331c24b20f

Melina in all her kindness realized that perhaps people would have their bad days, so she overlooked all the valuable time that Shrina took off of her books. Melina figured that this client may be more respectful of others after her hair is fixed. Shrina brought in 2 pictures of ombre-colored hairstyles, which were 2 completely different looks and colors. Her own hair was with over an inch worth of new growth, the bottom of her hair was solid black where the middle was bleached to a melted-gummy blonde. Shrina also did not have a haircut in over a year. Our process is to clarify the hair prior to any chemical service in order to have a clean slate to create a desired look. It took Melina 10 more minutes to detangle her hair when Shrina was advised to have a reconstructive treatment prior to the color service. Shrina was advised to do the $30 treatment so that her POROUS hair (she heard COARSE hair) will take color exceptionally. She declined this because she said that she did her own treatment. We proceeded to explain that our treatment is designed to work with our color-line so that the proteins would match-up to last. She then finally decided to have the color done with an ombre look that was dark but soft. Melina proceeded with a dark brown and approximately 25-30 packets of caramel highlights ombre on the ends. Although Melina was not comfortable with proceeding for fear that more damage would occur to Shrina’s hair, she warned her that the color will take darker, possible bleed over time and not have any shine. When hair is not in the best health, this is the end result. Once the color service was done, Melina took her back to the styling chair. Shrina decided she wanted the other picture (another sign of unworkability). Most salons/stylists will have at this point charge her an additional service. We decided to do that at the shampoo bowl with a quick color remover, while simultaneously attempting having her agree to the reconstructive treatment, she declined.

She got her hair where she liked the color in the back. It looked like the picture from behind. The sides of Shrina’s hair were already so damaged and see-through from previous abuse that there was no lift to those areas.



...to be continued on next post.

I’d like to take my time to clearly thank Shrina Sanchez (aka @brunnettesarebetter) for coming to our business. She made an appointment on 3 occasions Friday, September 7th @ 4pm, Wednesday, September 5th @ 4:30pm and Saturday, September 8th @ 2pm, each appointment marked out for 3 hours. Each appointment was confirmed by with her by our receptionist the day before that she will be coming in for her appointment. And each time she did not show up. Although it is our policy to enforce a no-show fee of $30 for the time reserved, we waived that $90 that she owed, but realized at this moment, we must take a deposit from her over the phone before she makes the appointment. Most of our clients have no issues of showing up for their appointment so we never had to enforce a policy of taking deposits or having to apply a no-show fee for the time reserved. Shrina decided to show up in person to pay her deposit, even though it could have been done over the phone (another clue to her unworkability!). Finally on Friday, September 14, she decides to show up for her appointment.

As a new client, she signed an agreement where a part of it states, “I understand that I am entrusting my professional hairstylist to determine my best interest and needs by analyzing my scalp, hair, and its history. In order to best achieve my desired look and goal, I must consider the recommendations given by my hairstylist in order to be 100% satisfied with my services.”



... to be continued on to next post

I went to Art of Hair on Friday, September 14, 2012. Melina (spelling?) was my hair stylist- she was a young fair skinned white female with short red hair. I showed her a picture with ombre hair, which is darker hair at the crown of your head and lighter color at the bottom. I HAD blonde hair and was dying it darker. My hair was darker alright, but there was NO fading color. She maybe did 10 very tiny strands of highlights and did not understand the concept of ombre, nor dyed it anywhere close to the picture. I was about to cry when I saw the outcome and spoke with the manager, Ann, an asian woman who is the owner.



Melina told me to come back the following Monday so they could "correct" my hair and it would be "complimentary"- yes, meaning free of charge. I showed up that Monday and they made all kinds of EXCUSES. First, they said I had to wait 2 more weeks to re-do the color. They did not tell me this on Friday. Then, they said I would have to re-pay for the service, which was opposite of what they offered the first time they colored my hair.



Melina and another hair stylist, Brittny, said the owner would be there in 2 minutes. She did not show up. Instead Ann called and spoke to me very condesending, was talking over me on the phone, and told me "you're not listening." She was raising her voice at me! She told me my hair was coarse and therefore the color wasn't absorbing the first time around, and I would have to come back in 2 weeks- excuses, excuses, excuses. No business should run like this.



DO NOT GO TO THIS BUSINESS IF YOU EXPECT PROFESSIONALISM AND GOOD HAIR SERVICE. Please, do not! They are re-locating behind Hooters on Collins. Beware...

NEVER AGAIN!!!! THEY MANAGED TO RUIN MY HAIR SO I HAD TO GO BACK TO USUAL LADY TO SALVAGE WHATEVER IS LEFT OF IT. THIS IS BY FAR THE WORST HAIRCUT IVE EVER HAD. I WISH I CAN GIVE IT NO STARS BUT THE SITE WONT LET ME.

My time at The Art of Hair was excellent Ramon my assigned stylist was very nice and he gave me helpful advice for my hair the overall service and atmosphere was great. I would recommend everyone to go here.

This place is great, went there for my so.cap hair extensions and it was fast and they worked with my work schedule which is hard to get around and everyone was nice and professional. Anything that you could imagine having done you can do there! Chelsea did my extentions and she is amazing! :) I would recommend this place to everyone that needs beautiful and unique hair.