Cook, Elaine, MD

I have never been treated in such a rude, unkind, and unhelpful manner by a receptionist. She could not answer any questions I asked and yelled at me in a condescending way as I walked out the door. A first point of contact ruins the perception of a business as a whole. Just based on her, I will never go back to Dr. Elaine's again. I have never been satisfied with the results I have received in the past. She charges $14/unit for botox while other places in Amarillo charge $10 and Dallas area charges on average $12/unit at top rated plastic surgeon offices. I also asked for a chemical peel before, and they gave me a glycolic peel which lead to no visible results. I was told I could not have a regular chemical peel which I later found out to be false. She charges far too much and seems to know little about what treatment is best. If I saw satisfactory results, I would be happy to pay more, but that is not the case. It would be cheaper and more effective to fly or drive to Dallas for procedures.