Concord Imaging

I've had my annual mammograms here every year. When I called today to schedule, they informed me that there will be a $60.00 fee. I explained that my insurance covers mammograms at 100% since they are "preventative care". The woman said that they now have a better machine and their owner decided he's not going to cover the $60.00 difference (from the old version). I then called the Woman's Imaging Center right down the street - funny, they have the same upgraded 3D machine and told me they will not charge the patient the difference (they said "shame shame" to Concord for being so greedy).

Extremely unhappy about my services there. I was going in for a routine 20-week pregnancy ultrasound. According to their policies, they require a full bladder. That is utterly idiotic; I had 5 ultrasounds (at other places) with my previous pregnancy and was never required to do that, nor was I required to for my 13-week scan with this pregnancy (also at another location). I arrived early and with a full bladder as they had requested, and was told to wait. And wait. And wait. Finally, at 15 minutes past my appointment time, I was nearly in tears, and told the front desk. They asked me to wait a little longer. I did not; I ran to the restroom (which I had to find myself, as no one would tell me where it was). It was another 10 minutes before the tech finally came to get me.



Second issue was that they refused to allow my husband in the room for the scan, and instead insisted on him waiting out in the lobby. Again, in my myriad of other ultrasounds, I have NEVER been denied my husband in the room. I was not allowed to view the images during the scan: the tech turned the screen so I could not see. She did not discuss anything with me during the exam at all: complete silence. Once she was done, she went and got my husband. She then spent a cursory 5 minutes quickly whipping the wand around and saying things like 'oh, here's the heart, here's the head.'



Third, we were not provided any printed images of the scan. We were given a CD-ROM of the images, but they open in a very strange program (GE imaging?) that my computer can't recognize. I had to use library computers to view them, and it was very difficult to navigate.



All-in-all, a horrible experience. Find another place!

amazing.... had a ding on my credit report when they, THEY, misapplied the patient portion of the payment.... no courtesy call, no mail.... just a dunning call. wow! and then, years later, though there was a zero balance, paid as soon as we heard, they resubmitted it to my credit report with that zero balance.



Sitting in the beautiful waiting room, gorgeous, listening to phone calls made to individuals who were deemed to owe money and referred to by both of their names, a little training may be in order.

I was not impressed with the front desk staff. They forgot about my wife and she waited a very long time and was never seen by anyone. She was told to sign in and they never got back to her. She ended up not having her test done because the help went home before she could be seen.

staff is very rude. i was scheduled for a mammogram and was told to sign in and that they would call me. 2 hours later after not being called, i went up to the desk and asked when would it be my turn. i was told the the mammogram tech went home and that my paper work was already tossed out. the front desk staff did apologize but also said that if i had been sitting there so long that it was up to me to ask why i hadnt been called. i had to take a day off of work to go to my appointment. i will contact my doctor to send me to another imaging center. very poor service. and they make patients feel like they are not important.

I've reached the point with Concord imaging where I will ask my doctor to refrain from sending me there in the future. While the professional staff of Concord are competent and generally pleasant people, their counter staff are rude and obnoxious. While trying to make appointments, I've been left on hold for several minutes without the courtesy of letting me know what's taking place. I've then been forced to physically go into Concord just to make an appointment and have been forcfed to sign in and wait for up to 45 minutes while their desk staff chit-chats and visits with everyone who comes along. There are never any regrets expressed for the inconvenience imposed or the harsh treatment at the front desk. The first experience was chalked up to an anomoly and I let it slide. However, this kind of treatment repeats itself often enough for it to be apparent that this sort of behavior is accepted practice for Concord. Do yourself a favor and go someplace where the whole staff acts professionally.