Skylight Specialists, Inc

This customer’s dissatisfaction with Skylight Specialists, Inc. is something we do not take lightly and have taken several steps with the customer to help remedy the problem. We originally went out to this customer’s house and provided a bid for two different sizes of skylights. And, because he lives in the mountains and down in a valley we recommended the larger skylight with an option on a smaller skylight as well because both would add light to his space but the smaller was a less expensive option, as requested. The customer received a separate bid from another company on the smaller size, which was less cost than our bid. We matched that price and installed the skylights as requested and at that time he was unhappy with the amount of light he was getting from the newly installed skylights. One of our solutions was to re-install two Sun Tunnels that were improperly located and installed by a different company. And, to help him out we did this below are cost and as well replaced a dome that was cracked. This absolutely increased the amount of light in the space. We cannot guarantee light because it is an objective opinion and can vary greatly from person to person. That being said we strive to meet every one of our 8500 customers needs the best we can, and this customer was given the option for a larger skylight, which would have brought in more light, but he did not choose that option.