Bucky's Federal Way

Work down the road, have taken car there several times. After visiting other places, I took a chance and went here. Dean, recommended I follow up with dealer and see if item was still under warranty before shelling out big bucks. Appreciate being able to drop off car and get back same day. I'm not the greatest with appts , so being walk in is perfect. Great specials! Easy and convenient. Will go here from now on.

Took in my truck from my cousin. Never contacted me the owner, started work on the brakes for the front stating all of it needed to be replaced. Next thing you know the spindle, bearing and rear brakes need to be done. $790 quote goes to $2000. Still no one calls me to authorize the work, they just do it, no signature nothing. I just had the brakes fully replaced less than 2 years ago, and had recently inspected my front and rear in preparation for suspension work I was going to do. I would not have authorized $2000 worth of work when I am very inclined to do my own work, especially on a $700 truck. Called and talked to Ed, he lied to me about trying to contact me, lied to me about the drum shoes, lied to me about the paperwork, lied to me about the spindle (said it can't be found new, found it on Google in like 30s), and told me he couldn't help me.

Terrible shop that doesn't follow the law or even respectful procedures like contacting the owner. They just wanted to jack up the costs and earn some more before the year ends. I priced everything it would have cost $756+tax and 8 hours of work. The trucks been in the shop for almost 4 days. Incredible incompetence.

dissatisfied with greeting and customer service on top of that they wanted me schedule appointment for 10 minute oil change. want to give it no stars but I can't