More Info
- General Info
- Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
- Payment method
- amex, cash, check, company card, debit, diners club, discover, master card, paypal, visa
- Location
- Shadowood Square
- Neighborhood
- Shadowood Square
- Other Link
https://stores.bestbuy.com/fl/boca-raton/20540-state-road-7-554/geeksquad.html
- Categories
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Reviews
07/04/2015
I am very upset right now with my #Geeksquad experience. I am writing this as I am still on hold for over 1 hour 12 minutes. I wanted IT help today, so I googled you, called in, spoke with an "Agent" and then gave my credit card and paid a high fee of $90 to help me set up my router properly so that I could access my camera from outside my home network. I was transferred and someone knowledgeable helped me and ended the phone call before the problem was solved. I called back in and now I'm being told they can't help me? That now I have to call back tomorrow to have someone else deal with the issue? NOT NICE TO customers willing to pay a HIGH fee of $90 for something that should take an IT pro less than 20 minutes to fix. I still have all the logs for the Online Support LogMeIn sessions that show exactly who I was working with on my screen! WOW! I was just told that the supervisor would have to escalate the issue to get me assistance. The excalation procedure would take 24 to 48 hours! So, here I am with the same problem I called in with 3 hours later. No Money, no respect, same problem. #customerservicefail I would never recommend Geek Squad service to anyone based on this bad experience.
Details
Phone: (561) 477-5367
Address: 20540 State Road 7, Boca Raton, FL 33498
Website: https://stores.bestbuy.com/fl/boca-raton/20540-state-road-7-554/geeksquad.html
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