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        JM
        John M.

        08/30/2015

        Overall

        The worst McDonald's. I waited for several minutes to be waited on, even though they were not busy. Other customers had been waiting for some time for their food, and the person behind the counter was ignoring them. After having my order taken, I had to wait for a cheddar onion burger to be cooked, yet they were taking orders and serving burgers to customers at the drive thru.window. I don't mind waiting and don't expect the food to be ready immediately. Then, when the burger was ready, afher I had been there almost 10 minutes, someone took the fries out of my order and threw them away. They tried to then give me my order without fries. I then had to wait for them to cook new fries. I asked for my money back and after a couple more minutes, I was told that they would not do that. I then had to wait for the fries to finish. They started adding more food to my order, that I didn't want. I ended up with cold food, but hot under cooked fries. They threw in a cheeseburger which had a stale bun. This is not the first time I have received poor service at this McDonald's. I will not be returning, ever again.

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        Details

        Phone: (865) 379-9500

        Address: 1909 Marriott Dr, Louisville, TN 37777

        Website: http://www.mcdonalds.com/

        More Info

        General Info
        We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald's App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection.
        Services/Products
        DriveThru GiftCards McDelivery MobileOffers MobileOrdering WiFi
        Payment method
        amex, cash, discover, master card, visa
        Other Links

        http://www.mcdonalds.com/

        https://www.mcdonalds.com/us/en-us/full-menu.html

        https://mcdonalds.smart.link/mjuu1ggdi

        Categories
        Fast Food Restaurants, Hamburgers & Hot Dogs, Restaurants, Take Out Restaurants
        Other Information

        Take Out: Yes

        Parking: Lot, Free

        Wheelchair Accessible: Yes

        Cuisines: Yogurt, Burgers, American, Sandwiches, Hot Dogs, Fast Food, Ice Cream, Healthy, Diner, Cafe, Omelets

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