Bob's Intowne Spas

VERY poor customer service…I will never go back. I went to Bob Spas in York to buy chemicals and ask a question about a problem we were having with our hot tub. There was no one in the store but me. The sales associate was more worried about the football game on the big screen TV in the showroom than helping me. I felt like I was being rushed through the sale and conversation so the “fan” could watch his Steeler’s game. When I returned home and we tried to call the store to complain about the poor service, no one would answer the phone. Guess to busy in front of the TV…..

We had an ok experience with this company until our hot tub went out of warranty. It started leaking and they told me that it costs $300 to lift the tub and $300 to lower it to fix the problem. They also said that it will cost me $500 to remove the hot tub. They never mentioned that they had a tub trade-in program and that my top of the line hot tub ($8K new) still has a lot of value in it. I found out that I can trade it in from other companies that I started calling thinking of buying a replacement. Finally, I called Crystal Pools and they offered to take a look to give me a second opinion. They fixed the leak for $160.00 and never had to lift it. In fact, they told me that lifting is almost never required.

In addition to the above, Alicia in service doesn’t like answering her phone and never calls back the same day and often doesn’t call back at all. I spent thousands of dollars buying chemicals from them since I purchased my hot tub 8 years ago. It is unfortunate that they don’t value their customers.