Cedar Valley Medical Specialists

Dr. Afzal and his staff were the poorest I have ever been to. Dr. Afzal did not keep his word and his staff is completely incompetent! Wasted 6 mos. of my health needs being strong along on a fiasco and miscommunications between himself and his staff. He wants your business but doesn't want to fill out FMLA paperwork. My employer is strict and requires the amount of time that I needed off for treatment to be documented under FMLA. Dr. Affzal agreed but said normally he or his office staff fill out paperwork for their patients. He said if I forwarded the paperwork to his attention he would make an exception and fill out the paperwork so I could proceed with time off for multiple appointments to get a MRI and physical therapy before my insurance may consider paying for surgery. We agreed and forwarded the FMLA paper to his office to his attention as directed by him, attaching a detailed letter stating the same. His office staff didn't even take the time to read the letter attached, never forwarded it to the doctor to be filled out as directed. Rather, they through it all back in my postage paid envelope and returned it all to me not filled out, no cover letter, nothing explaining why it was being returned! The office manager, got involved, apologized and said she talked to the doctor and he will fill out the paperwork if I returned it. I was told it was just an error on his staff's part, because they typically don't fill out paperwork for their customers. I drove the paperwork back over to his office in person. Again the office manager apologized and said she would forward it to the doctor to be filled out. The following day the office manager called and said she talked to Dr. Afzal and said he changed his mind and will not fill out the paperwork because there are no notes in their system and he doesn't remember having that conversation! So now, I have wasted 6 months of time, my condition worsened and I have to start completely over with my primary care physician.