More Info
- BBB Rating
- Extra Phones
Main Phone: (888) 445-4737
- Services/Products
- Basement waterproofing, foundation repair, crawl space repair and waterproofing, sump pump installation, and basement finishing.
- Payment method
- visa, mastercard, amex
- Accreditation
BBB
- Other Link
- Categories
Reviews
01/28/2020
Have worked with the company for years .
Excellent work at very competitive prices.
Highly recommend!
02/22/2018
We got our quote back in April. Job was scheduled for July. The contractor that quoted us was extremely nice, and informative. No complaints there. He quoted us a price on getting our interior basement waterproofed, which would include using our existing french drain, no sump pump. About a month later, the same contractor gives me a call saying that they can't guarantee the french drain according to his supervisor. So, I asked, can we include the sump pump at no additional charge? The answer to that was, yes. Five days before the scheduled job, which was scheduled 3 months in advance, I received a call saying that we are going to have to reschedule to a later day. Little inconvenient after planning my off days, 3 months in advance, to be at the home while they performed the job. The job is pushed back 2 weeks. The crew arrives on 7/17/17. Nobody greeted me, nobody came to the door, so I just walked down to the basement. Their first words were "How you get in this place?" Maybe I am nitpicking, but I work for a company who puts customer service at a top priority. Definitely did not get that. I then tell the main guy, older gentlemen, the contractor told me over the phone that he was going to give us an option for a sump pump at no additional charge. He responds with "He didn't say anything about no sump pump". At this point, i am only left with one option. I ask the main worker, so will this be covered under your "lifetime warranty" he tells me yes. Just a very rude first impression from him. After the crew finished & left on 7//19/17, I notice later that day that the concrete was very sloppy. Had wet concrete splattered on the walls, uneven in a couple different locations. Not bad enough for me to want to file a complaint, but from a professional company I expected better. Giving my experience a 2 overall. As long as the water issue is fixed, I would consider giving it a 3. The only good experience out of the whole deal was with the contractor that gave us the quote
Details
Phone: (540) 992-1144
Address: 355 Olde Route 604, Troutville, VA 24175
Website: https://www.sealtitebasement.com
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