Crossroads Animal Hospital

We drive 15 miles from Westlake, and have for the last 12 years, to take our three cats to Dr. Beth Arnold. We knew she was the one when she introduced herself to each of our brand new adopted kittens and then to us. When all three immediately fell ill to feline respiratory infection she worked tirelessly with use to fight off secondary infections and to save the eyesight of our little girl kitty. Today all three are healthy wonderful “senior” kittens. We won’t go anywhere else.

I had to take my parents cat for a visit The receptionist and tech were very nice Dr Arnold on the other hand was very rude and in my opinion that is extremely unprofessional I will definitely not return with any other animals whether they belong to me or someone else

Dr. Siclair was very unprofessional on our visit today. I am extremely disappointed. We recently moved and switched vets. I am at work, so my husband took our dog in for some vaccines she was due for. When my husband arrived, there seemed to be some confusion. He asked Dr. Siclair to speak to me on the phone, since I am the one who had been taking care of it. She told me that the DHLPP vaccine that my dog previously had was good for 3 years and she was not due for it. She told me that she was the Vet and she knew what she was talking about the 2 people I spoke to on the phone were just office staff and they were wrong. She was agitated the whole conversation. when I hung up, I called my previous vet and they confirmed that the vaccine that they had administered was only good for 1 year, not 3. So, on top of Dr. Siclair being rude with me, she was also WRONG. We aren't sure if she was just having a bad day, but that is no way to treat your customers.

We came across Crossroads Animal Hospital during our quest to save 2 of our Roborovski hamsters from a skin disorder. We tried everything we could do locally to get a diagnosis and treatment, but despite our best efforts, it still remained a mystery. Eventually we lost the mother hamster to the illness and after several email exchanges with the Crossroads staff, we decided to make the 3 hour trip to Crossroads to see if they could help the son. It was a trip that saved the life of our little hamster. The DVM at Crossroads had significant exotic animal experience and diagnosed the conditioned with multiple tests. After three weeks on the prescribed medicine, our hamster has grown back all of his hair and looks completely healthy again! We cannot begin to explain how grateful we are to everyone at Crossroads. Everyone that we interacted with was friendly and helpful. You definitely can tell that they genuinely care and want to help you and your pet. I would definitely use their services again!

i am a bunny owner, and am so thankful to have found a vet that is so great with rabbits. Dr. Beth is so sweet, and really helped me through a tough situation with my one rabbit. the hospital is really easy to get to, and all the staff are very caring, and made me feel comfortable there.