Do Process, LLC

Let me start off by saying i called this company on July 24th, i explained thoroughly my situation and what i needed done. The lady i spoke to which was her direct cell phone line.. told me i could meet her at Mcdonalds. I should have took that as the first red flag. She gave me too good of a rate at $40.She told me there was no issue and she was the one who was actually serving him. I made the payment in front of her and asked her to get back to me as soon as she could because my hearing was July 29th. She stated they make 6 attempts and thats what sold me to hiring her as a process server. After this past weekend I heard nothing back from her. I called and called on Monday and now Tuesday and had to go as far as sending text messages of the poor communication and how uncalled for her way of conducting business is. She had been screaming on the phone when i had to call of a friend's phone just to get her to answer. She had 4-5 days which was plenty of attempts to serve him. It was never done. I had called another process server "Accel Process" off Google. They stated this wasnt the first time she had done this and in fact lost her licensing with the state. The lady at Accel helped direct me within 2 minutes to the Surgent i needed to reach out. (Surgent Willett) will be helping me file a complaint against "Do Process". This Surgent herself had advised what she was doing is illegal and this was in fact as Accel stated not the first person this has happened to. She has changed her story multiple times (with texts i have saved that i have no problem posting) along with being so unprofessional with mentioning that "a server at 5 pm would try to go try to serve the other party at one more attempt. Nothing was filed and all I needed her to folllow thru with was submitting the attempts or fact she claimed he was served. Nothing was served at all or ever filed. Do not waste your time and money on this company. Poor communication, and completely disappointed.