Sherwin-Williams Paint Store - Signal Hill

Wow! Edwin is truly awesome. So I arrived to the store with three people already inside and shortly after my arrival another 4 people came in. There were at least 3 individuals who came in for paint, one of which was from marriot and needed what sounded like 10 cans mixed, and the others all needed multiple cans as well. Then there was a gentleman in there with some very high level issues he was needing help on and I watched as Edwin just seamlessly managed everyone. No one was agitated, or frustrated from feeling ignored and he was able to move around from customer to customer quickly. He got to a stopping point with the individual with what seemed to be a very complex issue, so the man could phone in the new set of answers, which Edwin then took the time to greet me, identify my needs, and then continue on.

I was dropping off a lot of old paint from the cleaning out of a family members estate. He asked if I could wait for just a moment and I was happy to. I figured it would be a little while, I wasn't wanting to come before customers needing to buy, although the home is being painted next week and we are using painters who will be buying paint from this store.

It surprised me when only a few minutes went by and here's Edwin walking out with a customer who was parked next to me, and he knocked on my window letting me know he would be able to help me, and where to leave my couple of boxes of old paint cans.

The store was spotless and merchandised so well. He was as efficient as the best triage nurse in the busiest hospital on the busiest night and when he spoke he listened, he evaluated, he considered options and he provided what was sound advice and support.

Edwin was alone and was totally calm, at least on the outside and he was just awesome to all of us waiting for help. Thank you so much Edwin I know how much you did to make sure to help me today and I'm very appreciative of you.