Ohana Pool Services

We just had our pool pump replaced before signing up with them. Our pool needed some TLC to get back to normal. They seemed very nice initially. However, after the first couple week's service our pool water was bad again. The tech thought it was because we were using well water, which we were not! So OK, fine, they come back and fix it. Then, we start getting very rudely worded notes on our door to leave our creepy crawler in the pool, after I told them that they can put it in or take it out as necessary. When swimming on the weekends, we would take out the creepy crawler and leave it out for them to put it back in on Mondays (our cleaning day). This enraged the tech for some reason. The last straw was he forgot to secure the child safety gate around our pool, which is extremely dangerous since we have a 3 year old at the house! Reith was very nice and professional initially. However, when trying to cancel, she didn't return my calls and responded unprofessionally in her emails.

Great family people and easy to work with.