Morena Tile San Juan

I visited Moreno Tile on two occasions in late April 2017 to select some class 5 porcelain tile with a wood finish. I wanted the best commercial grade flooring available as we are replacing our "beige square" tile with something nicer. With installation the small job was budgeted up to $12K. After considering all the choices, we narrowed it down to two tiles, one dark brown and one light grey. At first everything seemed to be going fine, Julie, our salesperson seemed to be on the ball and quickly quoted pricing of the dark faux wood tile and was going to check on an alternative color tile, availability and installation costs. Weeks later I followed up only to received text messages from Julie asking which tile she quoted and at what price. This is where everything went bad. Julie did not keep adequate notes or a written quote and when asked to bring a case of samples when coming to measure our home, she stated they could only bring one piece for a sample, nothing was stocked and the flooring had to be special ordered. I replied to her text messages reminding her of the conversation we first had, the sample she pulled off the wall, the commercial grade, etc. and she said she would have to review her notes. Apparently Julie is either grossly negligent in her sales skills and recordkeeping or is in the early stages of Alzheimer's because she never did manage to provide all the requested information and after having visited Moreno Tile on two separate occasions...I didn't feel they were worthy a third try. Julie sent me another text advising me that Moreno Tile needs to protect itself because some people use their showroom for samples and then purchase their tile elsewhere. Well gee...maybe if you followed up in a reasonable timeline, provided the information customers requested and provided the same services other flooring companies do (like bring proper samples) you wouldn't have this problem Julie. She ended her message with "I am sorry you feel that way."

It became clear Moreno Tile was disinterested in our business and I stated this to Julie with instructions not to contact me again as I intended to shop elsewhere and told her she had wasted enough of my time. If she worked for me she would have been terminated because any salesperson losing five digit sales for the company due to sloppy record keeping and laziness is something I would not tolerate. I gave her written instructions not to contact me again. Had she simply left me alone at this point, I would not be taking the time to draft this review. Instead, I received admonishment from her claiming she has never been treated so rudely...that she had provided good customer service and treated me with respect. Really? REALLY?!!

I own two businesses and our sales staff are pros...closers. They follow-up with each customer within days if not hours. All verbal exchanges are immediately confirmed in writing and emails are sent to document the conversation. Julie would not last a week in either of these companies. Sloppy and lazy people are shown the door. I then called another company who is sending a salesperson and installer to my home with samples TOMORROW (during the Memorial Holiday weekend) to inspect and measure the site. They guaranteed installation within my requested timeline. I suspect they will be the next company I review.

So in conclusion, if you don't have enough disappointment, frustration and avoidable delays in your life, go to Moreno Tile. They will happily promise and not deliver, waste your time and forget you the moment you exit the building. I really wanted this purchase to be easy and quick, fully expected to write Moreno Tile a check and instead I am irked by text messages from an inept and unorganized gal with attention deficit disorder who must NOT be on commission because she would be starving if she were. Next time someone tells you not to contact them again...pay attention Julie!