Wardell Upholstery

To the previous reviewer: unless you sew, which I do, you have no idea how difficult it is to install a zipper, and putting a zipper in a pillow, or cushion, is even more difficult.
Professional upholsterers have a very specialized job that deserves professional pay. Add on top of that upholstery grade fabric, which is very different from what you buy in the average fabric store, of course you'll be paying a bit for the work, but, taking all of that into consideration, I thought the price we paid was fair and the work was very good.
They had been slammed with several big orders, so it took a few weeks to get our chairs back, but at least I know that when a company is that busy, their work is in high demand which means it's good as is their reputation.

RIP OFF, LOW QUALITY, OVER PRICED AND HARD TO DEAL WITH. I have been here a few times. Why you ask, when I am writing a bad review? Because it was close to my house and I thought each time, well it cant get worse.



1st Experience:

The first time I prepaid, then they called me back and told me that I had underpaid. Then while on the phone the guy says, oh never-mind and hung up.



2nd Experience:

They increased their price on me for the same thing. I thought okay. But then when I got the sofa cushion back it looked like it had been patched together. I thought well maybe there was nothing they could do.



But then the 3rd experience:

The didnt give me a price up front, all i needed was a zipper replaced, new foam and a small stitch. These are the same sofa cushions (my dog likes to eat them). They told me because the holiday season it wouldnt be until the new year they could get it done. I said it was fine.

They then proceeded to call me every other day since 2 weeks after that, about this and that. They completed the order early but I was ill so i told them I would be in at the time we originally talked about. But they still called me all the time. When I got there the foam had not been replaced and the stitching was poor on the new zipper. Here is the final blow a ZIPPER COST ME $50 TO HAVE SEWN!!!! They said it took their guy 45 min to sew 2 lines on my cushion. I complained but they did not care. The guy did not have the mental capacity, business acumen or desire to make his customer happy. So I placed $50 on the table and left.