St. Mark's Hospital

I made several simple yet specific requests of the doctor, anesthesiologist, and nurse prior to my surgery at St. Marks. Each "healthcare professional" assured me that my requests would be honored. After surgery I learned that NONE were. The entire experience left me feeling utterly betrayed and marginalized.

If you go there for surgery, you will be heavily sedated as quickly and as long as possible so that they don't have to worry about your humanity. I strongly encourage you to find a different hospital for surgery.

We came because my friend fractured her arm and have been here for 4 hours, 30 min in an empty waiting room, 1 hour waiting for staff to being her her meds, and another hour after we had been cleared to "leave" waiting for the insurance paper work. At IHC we would have been out of here in half the time I can't believe this

We had to use the emergency room at the hospital. While the doctors and technicians were professional and we received good care, I cannot give 5 stars due to their billing practices. They have 5 levels of emergencies, and I can't find out who decides what level you are. My husband had a panic attack/anxiety which was labeled a level 3 out of 5. The total bill was $867 for the hospital + $160 for the doctor. They don't tell you the doctor will be separate, they don't tell you how much anything will cost, and you aren't given any options for treatment. They just bill you later, at which point trying to figure out what you were billed for is impossible. The bill does not come itemized, it's lump sum, and you can't get them to separate the bill because (I was told) a level three is just $867, doesn't matter what it was for or what equipment you required. The bill is turned over to a third party who cannot tell you anything about your bill other than the total amount due and the date you were billed. The hospital says they will assign a nurse to review your case, but they never do. Beware when going in here that nobody will tell you upfront what the cost will be. And if you're one day late on the payment, they call it due in full! We have a high deductible plan and ended up paying for most of this ourselves. I guess they just think they can bill insurance whatever cost and they'll pay, but not all of us are fully covered so we need to start asking how much it will cost so hospitals can't just bill you for whatever.

In 1978,I was brought here because I had fallen downstairs and needed treatment and stitches in my head.The doctors and nurses at the time were very courteous and they knew what had to be done for my recovery process.I would go here again if totally necessary.I haven't needed to return since because of it not being so very close to me.