Stanley Steemer

Booked an appointment online to have duct work cleaned, but they never showed up. They said they called 2 days before, but my voicemail was full. They never tried calling my husbands phone number which was also in the information. I traveled an hour each way and sat at a house under construction for 4 1/2 hours to only find out they weren’t coming. Customer Service sucked all she did is read the notes from what someone else put in the computer and then preceded to tell me the next available appointment was almost 2 weeks out. I will definitely not use this company for any of my properties again!!!!!

I just had Angelo clean our carpets, and WOW!, was I impressed (and I'm not easily wowed). He went above and beyond what would normally be expected to get some very nasty stains out of our 25-year-old carpet that other techs had given up on. It actually looks new again. I consider him to be one of those dying breed of workers--he doesn't give up until the job is done right. Extremely rare these days. Not only was he an excellent worker, he was very respectful toward my husband and myself (another rarity). Stanley Steemer of Saginaw, you better hang on to this technician, treat him right, and pay a decent wage to keep him around a good long time. I want to be able to call on him to clean our carpet for years to come. Thanks Angelo--you're the best!

Fri July 31 I had Adam & Bobby come from Stanley streamer to clean the vents they were very nice . I had just refinished my wood floors and was concerned about scratches they were great taking great care. They showed me pics as they took them of before and afternoon What a difference. Thank You.

I recently had Stanley steamer clean my carpets and furniture. I was not really pleased with the results after the 2 men left. I called customer service, and the manager was incredibly helpful. He told me they would be over the next morning, to take care of the problem. I opened the door to Find the manager and 3 other men with their equipment! They looked at the problem spots I complained about, and went right to work....even hands and knees scrubbing!!! I am very happy now, my carpet and furniture look fantastic, and everyone I dealt with...Alisha , Robert, and the others including the first 2 that came, were so nice, professional, and very pleasant. I am very happy with this company, and would recommend them to my friends. Their customer service is extraordinary!.

Doesn’t stand behind its service ..The management could be more customer service friendly ..[phone] quoted one price and it ended up being almost double that quote . .They “misplaced /? Item” which they did not take reponsibility or resolve satisfactory after 3 days of talking with managers …Manager recommended calling the police on the misplaced /? item ... PLEASE LEARN FROM MY MISTAKE –ty