Integrity Home Repair

Full disclosure: Jay installed used gutters, not new gutters, on the front of our house. He reviewed all of the gutter components prior to installation and it all passed his inspection. Jay installed gutters on the front of our house on 10/13/15. Unfortunately they leaked at all the joints since installation. I emailed Jay on 11/11/15 re the leak. He emailed on 11/22/15 and said he drove by the previous week to look. I emailed him on 12/30/15 and he did not respond.

Since it was winter, I figured it was too cold to fix anything, so I emailed him on 4/29/16. His response: "Unfortunately I can not warranty material that was installed and used. The gutter clips and joints are missing and or have dried up cracked seals. Although I caulked when installed and as a courtesy caulked again it may be wise to just get a real 5" k style gutter installed." I emailed him on 6/6/16 asking for clarification about missing components since he approved everything before installation. No response.

I emailed Jay on 6/20/16 with a video of the gutter leaking. Jay responded on 6/22/16 and asked if I had checked that the gutters weren't plugged up. I emailed on 6/23/16 and said I had unplugged the downspout 3+ weeks prior. Jay responded on 6/23/16 and said "I suggest u get a real seamless gutter installed." I emailed him twice since June 2016 and proposed he send me a small refund ($15) which would cover the necessary supplies for me to fix the problem and I wouldn't bother him anymore. He never responded.

His suggestions that I purchase new gutters was not acceptable. I expected more from a business named Integrity.

FYI #1: during the install he said this was only his 3rd gutter install. In one of his emails he recommended a different guy for gutters next time.

FYI #2: I purchased supplies at Menards and fixed the leaks myself.