Tom Masano Ford

They get me in on my schedule. I never had a problem with them. Always had them work on my car with great satisfaction for years.

Really not a good experience. I have a car under warranty and took it to them for an oil change. I told the service advisor that something felt wrong with the steering and the clutch (it's a manual) was sticking to the floor, which is obviously very problematic. They did not investigate the clutch and told me the brakes needed to be machined for $200. I called another mechanic who had seen the car and they said the brakes needing to be machined was ridiculous, and that for under $100 I could just get new brakes altogether. I denied the "machining brakes" and got the car back.



A few months later and the clutch goes to the floor and will not go into gear. The master cylinder was leaking, so they had to replace the transmission. A bearing was worn (my complaint earlier which was also misdiagnosed or not looked into thoroughly) and was causing suspension components to rub against the engine, meaning they needed to replace the suspension, brakes, AND engine. I was without a car for a month and received no loaner vehicle.



This dealership did not even look into let alone diagnose these issues correctly. I showed them the multiple pages of work (done by another Ford dealership) and asked how they could not find a leaky master cylinder and also asked why they did not check the suspension after I had made specific complaints to them about those exact items. Even the person I spoke to was surprised, he said to me, "Wow that's a lot of work they had to do." This advisor, who was reasonably friendly, talked to the service manager who could not care less. There was no apology, no reimbursement, nothing. They handed me a card with a phone number on it and told me to call Ford about the issues (even though their failure to look into the issues made everything worse and lead to a complete breakdown of the car).



They didn't even go through the trouble of getting me a specific phone number, I searched for the number and it was the generic roadside service number for Ford.



Do not buy your car here and do NOT take it in for service, because their service department is about as useless as they come.

What a joke this place is.