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(410) 254-7360Visit WebsiteMap & Directions115 Mount Carmel RdParkton, MD 21120Write a Review

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Phone: (443) 491-3866

Phone: (410) 788-0950

TollFree: (888) 272-9663

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Satellite Equipment & Systems.
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AKA

American Deck & Patio

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JB
Jenna B.

07/23/2015

Overall

One of the worst companies and owners I have ever dealt with. Things started out great. No bad reviews, owner seemed promising, etc. I was really excited to get my deck started.



First go round the guys building my deck made a TON of mistakes. They cut my siding wrong leaving the Tyvek house wrap exposed, dented up my siding and rainspouts, left uneven board cuts along the edges, globs of glue that they had to use on the type of decking I picked out were all over the edges of my deck, broken rail brackets were used, and 6 sections of railings were spaced wrong. Granted the company did come out and fix the mistakes from their crew; however, these are mistakes that should have never happened in the first place, and for some reason I was treated like the mistakes were my fault.



It took 4 times to pass inspection. They tried replacing only 5 sets of railings hoping the inspector wouldn't notice the 6th, and still had to come back and replace it anyway. It took 3 times for them to come out and replace the railing correctly. They tried using left over materials to fix the rail instead of new product, and the first 2 times I was left with the same shoddy work I received at the beginning of my experience. I understand mistakes happen but this whole experience was a joke.



Another issue I had a major problem with was the angle that my boards ran from the main decking down a step to the landing. They don’t line up at all. They aren’t slightly off, or even run in opposing directions to give it a nice contrasting effect! I chose this company because one of the things they point out in all their advertising is “It’s in the Details”. For a company focused on detail that sets them apart from other builders, the angling of these boards is a very poor design flaw. When I brought the issue up after noticing it, I was told several different stories/fibs. First, I was told it was perfect. Then I was told the boards we’re ran that way for water flow/direction, which I called BS on right away. Finally, I was told the boards were run that way to use less material and save money. Mind you it wasn’t saving me money, but the company’s money. That may be the case, which is a horrible business practice in regards to quality and design for the customer, but I have a feeling it really was a carpentry error that the owner didn’t want to admit in fear he was going to have to fix it, and lose out even more on the job. He tried to pacify me at first before flat out telling me it wasn’t worth time, cost & materials to fix their mistake, but if I wanted to pay more money than he would gladly fix it! (Unbelievable) He also informed me that no, my deck was not perfect, but if he’s “hitting 98% on his finished products than he’s okay with that”.



All in all, this was one of the most aggravating experiences I have had. The owner is not trust worthy. In fact, he is rather hot headed, cocky, and quick to blame his clientele for his guy’s falling short. Customer satisfaction isn’t in his dictionary unless he’s trying to open your wallet and sign a contract. The craftsmanship and details of the crews building the decks is mediocre at best.

Details

Phone: (410) 254-7360

Address: 115 Mount Carmel Rd, Parkton, MD 21120

Website: http://www.amdeck.com

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