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Phone: (440) 352-0404
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TollFree: (866) 743-4339
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Reviews
11/22/2016
I had taken my new vehicle to Accurate Auto Body & Frame for Krown undercoating on 10/28/2016. Everything seemingly went well with the process. I was told that the vehicle would drip for about a week and any excess on the vehicle would wash off with soap and water. The following day, I was wiping my vehicle clean and noticed on the front bumper and fender that there were 4 spots that had been touched up with a plain white paint. The vehicle is a tri-coat pearl white so the touch ups really stood out. I immediately called Accurate but the shop was closed as this was a Saturday after 3:00 pm. I called early Monday afternoon, spoke with Lou, the owner, and explained what had happened. He invited me to come to the shop so he could take a look at it. Lou immediately called me back 5 minutes later and denied that his employees were responsible. The following day, I drove my vehicle to his shop so he could see the damage and the attempt to conceal it with touch up paint. Lou vehemently denied that this could have happened at his shop and suggested that this damage was there when I purchased the car. I told him that I inspected the vehicle thouroughly when I took delivery and the damage was not there at that time. I also had pictures when I purchased the car and showed them to Lou. He went on to say that the two employees that performed the work were his son and his sons friend from high school. His son pointed out another spot on the driver side door edge that had been touched up and asked me if I had seen it. My reply was, "No, because it wasn't there when I dropped the car off for undercoating." Prior to the job, I had that door open to ask the technician if he could use the factory holes to spray the undercoating rather than drilling new holes. I would have noticed the damage at that time. It's also important to note that the damage to the door edge is right next to the hole that was drilled for access. Coincidence? Not in my opinion.
Details
Phone: (440) 352-7062
Address: 1717 Mentor Ave, Painesville, OH 44077
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