Fox Memorial Clinic

I called to cancel and reschedule my appointment , but as usual no one picks up the phone. Let message to cancel and asked for a call back to reschedule, Never got a call back. I had to call back and reschedule when I did i was told i had to pay to hold my appointment because i misses one!! What a joke I called given them plenty of time. This place is a joke !!!

Is is December, 2014 and finally, the Fox Clinic has caring and compassionate Vets that have a lot of management experience. Is is way more organized and friendly. My dog is happy!

Not worth the "lower" price. I brought my cat in for a check-up because she wasn't eating as much as she used to. I scheduled an appointment several days in advance and the woman on the phone was helpful and cordial. My appointment was for 12:15 on a Thursday. I arrived at the clinic at 12:00 because I expected there to be paperwork to be filled out. I was told to sign in. I waited about 20 minutes before I was even called to start filling out paperwork. I was slightly annoyed, but figured we'd see a doctor soon after.... I was completely wrong. The women that had brought in 3 cats AFTER me were seen and left before I was called in to see the doctor. It's now 1:15, an hour AFTER my appointment time. I tell a receptionist that if I'm not seen in the next ten minutes, I'm going to be leaving (although I recognize that it's not necessarily her fault.) 20 minutes pass (I decide to stay for the sake of my animal who is meowing furiously) and it's 1:35.... an hour and 20 minutes after the appointment .. I'm finally called in to see the doctor. At this point I was livid, but I tried to hold it back. The doctor and nurse were apologetic, and were also very kind. They answered all my questions and my cat was treated with dignity and respect. I was on my way in about 10 minutes. Was it worth the hour and 20 minute wait? No. Had it been a walk-in, I would have understood, but I had scheduled an appointment that should have been honored. They should have been staffed to keep my appointment. Worse part is, there were several families with dogs that came in right as I was being called into see the doctor, and when I came out they were being seen (which means they waited less than 10 minutes.) I will not be going back to the clinic.

This is a PRIVATE vet clinic that only has affiliation with the CT Humane Society beciase it is next door. Do not be fooled! The Fox Memorial Clinic is a very unprofessional and mismanaged facility that is up and running because people need "cheap" vet care. But, are you putting your pet's life on the line based on poor customer service? I would say yes. No matter how educated the vet's may be you must remember...poor customer service it just the beginning for poor service altogether. Save your money....GO ELSEWHERE!

I went to fox memorial looking for help for my dog charlie and what I found was;

very dissapointing.

the receptionist was rude,and willing to engage into a fight attitude and honestly who needs that.

that is a place I will not return under any circumstance.

I drove 1hour and 45 minutes to get there and once I was there I could not get out of there fast enought..........................

the reason is the people in charge ,dont have the fist clue on how to treat the costumer.

please look for another job.