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When You Hear That Crash, Think Bill's Glass! For all your glass needs! We’re not satisfied unless you are! Our technicians are NGA (National Glass Association) and PPG Prostars certified to assure proper installations which meet, or exceed, manufacturers specifications. They are also trained and certified in the correct application of the Sika adhesive system. Sika is a OEM approved system which has been crash tested and certified to pass strict federal safety standards. Having your windshield professionally replaced is critical to the safety of you and your passengers. We use quality replacement parts and sealants to make sure we get the job done right. Over almost 40 years we have replaced thousands of windshields so our technicians are the best. Written Lifetime Nationwide Warranty - Bill's Glass guarantees against leaks and stress cracks for as long as you own your vehicle. Our warranty is good across the United States if you do have a problem help is always close at hand.

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General Info
Bill’s Glass began in 1969 on the family-room pool table. It was there that Bill began cutting glass exactly to customer’s satisfaction. What started as a home-based business in 1969, has grown to three locations and twenty-six employees. Bill has retired but his sons, and their families are carrying on the family business motto - “ We’re not satisfied until the customer is.” In 1982 Bill’s expanded to Ashland with Ashland's Glass & Windshields providing customers in Ashland, Talent and the surrounding areas with all their glass needs. In 2008 the name was changed to Bill’s Glass & Windshields. In 2006 Bill's expanded to the Grants Pass area with the acquisition of Advanced Glass and kept qualified staff to continue the service needed & expected for the Grants Pass Community. Bills Glass, Bills Glass of Ashland, and Advanced Glass pride themselves on being complete residential and commercial glass shops, where our motto is, “For All Your Glass Needs”. When You Hear That Crash, Think Bill's Glass;We’re not satisfied unless you are!
Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Extra Phones

Fax: (541) 773-5881

Services/Products
Auto Glass, Residential Glass, Custom Mirrors, Commercial Storefront, Shower Enclosures, Screens, New Vinyl Windows, Plastics, Insulated Units, Windshields, Windshield Repair Replacement, Side View Mirrors, Premium Glass Cleaner, Privacy Glass, Reglazing, Sliding Doors, Product Care, Putty Windows, Storm doors and windows, Tempered Shelves, Tub Enclosures, Wardrobe doors, Door Repair, High Performance Glass, Ready Cut Mirrors, Objects are closer than they appear Mirrors, Cabinet Glass, Lexan,Polycarbonate, Boat Windshields, Tabletops, Storefronts, Rear View Mirrors, Power Windows, Patio Doors, Obscure Glass, Heavy Hinge Euro Systems, Installation Instructions, Horizontal Sliding Window, Canopies, Beveled Mirrors, Beveled Oval Mirror, Autos, Architectural Glass, A Maz Water Stain Remover, Bifold Mirror Doors, Broken window replacement, Craftsmanship, Domestic Windshields, ENERGY STAR, Fireplace and Wood Stove glass, Fully Welded Frame and Sash, Glass Railings, Magnet Latch, Low E Glass, Plate Glass, Picture Glass, Mirrors, Plexiglass, Rescreening, RV Windows, RV Windshields, Shower Doors, Skylights, Overhead Concealed Door Closer, Door Closer Pivots, Ultra bond Mastic, Leak Testing, Leak Detection, File Cabinet Locks, Sports Car Auto Glass, But Hinges, Exit Devices, Pulls,Auto Glass Re- Felt Channeling, Curved Glass, Bent Glass, Race Car Glass, Packing,Trunk Seals,Gaskets, Airplane Glass, Helicopter Glass Polish, Stock Car Glass, Convex Mirrors, L Bar and J Bar, Pattern Cutting, Shapes, Seam Sealer, Back Glass, Sign White Plastics, Mirror Clips and Screws, Putty Window Retention clips, Felt Window Seals, Moon Roofs, Push Points, Rosettes, Oval, Round, Square, Reglue Interior Rearview Mirrors, Heated Glass Rear Windscreen, Super Weather strip Adhesive, Regulator Repair, Wood Sash Repair, Winter Heat Loss, Window Motors and Regulators, Tempered Shelving, Sliding Glass Door, Rolled Gluechip, RVs, Picture Window, MAJESTIC SERIES Vinyl Window, Montecito New Construction Windows, Operable Ventilation Windows, Hard coat Low E, Double Doors, Neo Angel Shower Door, Picture Frames, Polished Chrome, Polished Gold, Mounts, Notching, Pencil Polish, Pencil Ground, Sand Blast, Edging, Drilling, Cutting, Counter Tops, Crown Garden Window, CROWN SERIES Vinyl Window, Door Glass Guides, Canopy, Clear Mirror, Brochures, Beveled, Beaded Bevel, Beveling, 1/4 Glass, 1/8 Glass, 3/16 Glass, 3/4 Glass, 3/4 Clear, 3/8 Glass, 3/8 Clear, 5/32 Glass, Flat Polish, Aluminum Bypass Mirror Doors, Acrylic, Adhesive, Assurance, Auto Windshields, Building Exteriors, Cracks Repaired, Continuous Hinge Door
Brands
AP Tech, Crinimex, FYG, Mopar, Pilkington, Safeguard, losures, Arcadia, Arizona Shower Door, Atrium Windows and Doors, Bosch Wiper Blades, Burco, CarLite, Cardinal Shower Enclosures, Glass Weld, Guardian, IWC International Window Corporation, International Door Closers, Jackson Door Closers, Kawneer Door Closers, Milgard, Norton Door Closers, PPG, Precision Replacement Parts, Scanex, Sekurit, Sicursiv, Sika Industry, Stanley Door Systems, Triplex, US Aluminum
Payment method
check, debit, mastercard, discover, visa
Location
Located one block west of the Rouge Valley Mall in the bright green building
Amenities
Free Pick Up and Delivery For Auto Glass, Direct Insurance Billing, Free Shuttle, Instant Phone Quotes, Nationwide Lifetime Warranty, Certified Technicians, Professional Installations, Open Saturdays (By appointment only), Quality Products, Headlight Restoration, Aquapel Glass Treatment (Rain Repellant), Entry Door Repair, Auto Door Glass Regulator and Motor Replacement, Auto Glass, Residential Glass, Custom Mirrors, Commercial Storefronts, Shower Enclosures, Screens, New Vinyl Windows, Windshield Replacement Repairs, Side View Mirrors,
Accreditation

BBB (A ) Rating, RVEA

CCB;AAA;Stanley Door Systems

NGA;AGRSS;AAADM certified

PPG Prostars, Sika

Pilkington;LOF;MOPAR;Milgard

Associations
PPG Prostars, Pilkington, AGRSS, NGA, Sika, RVEA, CCB, BBB A+ Rating, Stanley Door Systems PPG Prostars Certified AGRSS Certified (Auto Glass Replacement Safety Standards ) Sika Urethane Certified NGA Certified Installers (National Glass Association) CCB Contractor Residential & Commercial Licensed (Construction Contractors Board) BBB A+ Rating (Better Business Bureau) RVEA (Rogue Valley Executive Association) Medford Chamber Member Ashland Chamber Member Grants Pass Chamber Member Carlite Certified Installers Medford Building Exchange Adco Urethane Certified Power Bond Urethane Certified AAA Approved Auto Glass Shop AAADM Certified (American Association of Automatic Door Manufacturers)
Categories
Other Information

Services: Window Repair, Glass Repair, Window Replacement

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Reviews

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Jack

05/14/2019

Provided by DexKnows
Overall
Too Expensive

Was a horrible experience for me they were very over priced and charged me double for parts..... I dealt with fred and he charged me 65 dollars just to jack up my car n look over at parts.... They will find any way to get $$$ out of you biggest rip off around... I asked for a free visual check of the vehicle and they charged for that, these are your typical old school crook mechanics.. Let alone i arrived at 730a.m. and my car wasn't check till 12p.m. if you ask me stay away from this place if anything run away from this place

Sally

05/13/2019

Provided by DexKnows
Overall
Very Unprofessional

For two days and six phone calls confirming the appointment once he got here he had the wrong parts. Wanted me to wait 2 more days. I do not recommend this company at all. They need to get their act together.

Alex

05/10/2019

Provided by DexKnows
Overall
Careless worker

Called them this past Saturday and was told the earliest appointment was Monday at 1pm. I left work early and instead of sitting and waiting I dropped the vehicle off and returned 20 mins before they close and they didn’t even touch my vehicle. Pay the extra money and use a better company

Joanne

05/09/2019

Provided by DexKnows
Overall
Bad experience

DO NOT DO NOT DO NOT GO HERE!!! So sketchy. Went bad the first time but I gave them a second shot and they pulled the same BS scam on me. This place is not legit. Thinking about reporting them to the BBB. Save yourself the trouble and avoid at all costs!

Amelia

05/08/2019

Provided by DexKnows
Overall
Not customer reliable.

APPALLING. Smashed out the broken windscreen onto the pavement, fixed the windscreen and left all the glass on the pavement! Even after I had asked him to sweep it up.

NJ
Nicholas Johnson

05/07/2019

Provided by DexKnows
Overall
Horrible customer service

They broke my windshield. Thought they would come by and add resin to a tiny nick in the windshield. Instead they were drilling at the windshield and putting pressure on it and it cracked. The guy was extremely rude to top it off. Why would I want someone to increase the chance of my windshield breaking?

Marsh

05/03/2019

Provided by DexKnows
Overall
Unprofessional customer service

Unprofessional customer service experience. Confirmed an appointment, was charged a deductible and then received a cancellation shortly after back through the insurance company. Wasted 30 minutes of my time and was couldn't give the courtesy of a phone call directly. Avoid and go with one of the other 50 providers of auto glass services.

JA
Judy Alissa

05/02/2019

Provided by DexKnows
Overall
Horrible expeience

Horrible customer service from the technician. Didn't verified what vehicle he was working and told us he had the wrong windshield (Which he had that right one). Came out again and told us he thought is was a different car and had the wrong glass. After putting the blame on my sister. His helper even said why didn't you check what car it was. Then for the third time out asked me to meet him somewhere so he didn't have to drive out in traffic cuz he didn't want to work too late. Now I'm sorry I work in the tech world and I never treated my customers like this. very disappointed in the tech and the company for having workers like this.

ruthmgilbertr

04/30/2019

Provided by DexKnows
Overall
Be Careful from this shop

Very very bad shop was spoil technician who cannot do the job . Manager of the company doesn't believe the customer but will believe to technician whatever he said .
It supposed to go very easy thanks to Safelite my day went bad lost half a day and now I have to lose another day. My advice to other people just be careful of this shop there is a lot of different good with good people

Terry

04/27/2019

Provided by DexKnows
Overall
Bad experience with them...

The person who came to fix my windshield in March dented my car. They admitted they did it and said they would pay for it but no one has called me about it. I have made over 15 phone calls to them and no one has called me back. Horrible Experience..

GQ
Gary Quinton

04/23/2019

Provided by DexKnows
Overall
Scam way to up sell customers

I took my jeep in for a chip on my windshield. Unfortunately I paid them before it was completed. After they were done it looked the same. They said that's the way it turns out sometimes. BUT since they tried to fix it and could not, now it can not be fixed because the chip has resin in it. So I have to look at a dollar size spiderweb. THIS IS A SCAM. Then they said they would give me the amount I paid as a credit toward a new windshield. I would never allow this sham outfit to work on my car after what they did. Since then I have spoken to others who have had the same thing happen to them at this place.

WB
Wayne Brown

04/22/2019

Provided by DexKnows
Overall
Very Unprofessional.

Very unprofessional service. They told me 1 hour for the install and ended up being 2hours 40 minutes. I should have gone with a different company, would have saved me a little cash and a lot of time.

Connie

04/19/2019

Provided by DexKnows
Overall
will not recommend for this if you have emergency.

Made an appointment 2 weeks in advance. Get there on time just to find out my windshield wasn’t delivered. Why did they have to wait for me to arrive to tell me this? I value my time and will not be returning.

JR
Judy R.

12/19/2016

Overall

We have several rentals. Have used Bill's Glass many times and found them to be honest, and very professional. They will make arrangements with tenants for installment times convenient to that tenant and do every sort of service: tempered glass, special screens, and whole buildings. They know building codes and do the job right.

JJ
John J.

10/29/2014

Overall

Great service they went above and beyond to make things right very professional.
John J

GM
Gary M.

07/11/2014

Overall

Top notch service. I would highly recommend this shop to everyone. They go above and beyond to get the job done.

BW
Brian W

06/14/2014

Provided by DexKnows
Overall
worst customer relations ever. Do not use Bills Glass

I purchased a mirror for 400 dollars from bills glass and had it installed. When installers left I had a chipped vanity counter top and the mirror they installed had about an 18 inch scratch on back of mirror. I called Bill the manager of flat glass side and he basically told me I was a liar and that they could not have chipped counter. I said we just purchased house for 300,000 dollars and counter was chip free and most likely a glue gun was dropped or a belt buckle chipped counter. He took pics of counter and scratched mirror and told me to get estimates on counter. I got estimates from multiple places which stated counter could not be fixed and needed to be replaced. By this time James the general manager got involved. After seeing estimated of around 700 dollars they gave me 2 options. I get a free scratched mirror and one hundred dollars or they would I guess give me one hundred dollars and tear mirror of wall damaging drywall. They also said at that time the would not even replace with good mirror even if we paid. They were walking away from job because I called them on chipping my counter..I suggest you do not use Bills glass and if u do you better watch every step the installers do and call them on there screw ups when they are there. Wow what poor customer relations Bills Glass sucks.

ronnie24lot

02/18/2013

Overall
Friendly staff

I was greeted by a very friendly staff member and was told upfront about the labor and charge and the possible problem with my window. Turns out Trevor was correct, which gave me the confidence to have my repair done.

markm715

06/06/2012

Overall
"I've used Bill's glass severa...

"I've used Bill's glass several times. They're not the most outgoing guys but they know their jobs and do things right. I trust them too. I'll continue to use them.

isaac5562367

05/30/2012

Overall
Had my windshield replaced by ...

Had my windshield replaced by these guys and they were great!. Quick and very informative about what I should do to keep anything from happening to it while the glue dried. Thank you

Details

Phone: (541) 773-5881

Address: 319 E Mcandrews Rd, Medford, OR 97501

Website: http://www.billsglass.com

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