Sound Bank Electronics

As a 36 year company in Lake Havasu we are sorry for the experience you have had. We did, however, contact you the evening before your install and made arrangements to meet at 6A.M. the following morning. As we DID arrive promptly at 6 no one was home. We tried again at 6:30 and again at 7:30. This is when we tried to call the only number we had to no avail. We also left a card in the door that was still there later in the day. We assumed there may have been a family emergency. The morning after the appointment we were contacted by the customer's wife at which time we suggested a rescheduling and her response was that she would get back to us. Shortly thereafter the husband called to scream (literally) multiple obscenities at our office girl without letting her even get a word in edgewise. At this time we did not have a choice but to hang up on him. While there are certainly times that every business makes a mistake it never warrants someone to be abusive. Should he have been even somewhat civil we would have been happy to go out of our way to get him taken care of-even on a Sunday if needed. As such we never had the opportunity to handle the situation. Sadly, I expect that if someone would have talked to his wife the way he talked to our office girl I expect he probably would have driven to where they were to 'handle' the problem a different way. A quick look at our website shows multiple clients that have had a different outlook on what we do for our customers.