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(386) 755-2800Visit WebsiteMap & Directions263 SW Sisters Welcome RdLake City, FL 32025Write a Review

More Info

Email
Extra Phones

Phone: (386) 752-8999

Fax: (386) 752-8999

Services/Products
Car Stereos, Home Theater Systems, Video Equipment.
Brands
Boston Acoustics, Klipsch
Payment method
mastercard, amex, visa, all major credit cards, discover
Categories
Other Information

Parking: Lot, Free

Wheelchair Accessible: Yes

Reviews

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Marc E.

11/19/2014

Overall
customer for life

audiowaves has been putting sound systems in my vehicles since I was 16 years old I'm now 35 and have never had one single issue to complain about the service is always been exquisite the owner has always contacted me personally if there was an issue and with the way to correct it the prices have been reasonable and the installs have always been above and beyond what was necessary

joshuarp

01/12/2013

Overall

terrible customer service, terrible quality of work. i recently bought a brand new car, the car didn't come with cruise control standard. so after some dealing i got the dealership to install it for free. when time comes they tell me to go here (dealership said they do all there OEM parts installs through this place). this place is garbage. at first i was fine with it because about 10yrs ago they were in gainesville and i bought all my audio and video stuff from them, so i thought it would be fine. after waiting for 10mins with the guy at the desk not saying a word to me as i stand there, waiting, not trying to intrude, he said maybe 3 words to me. he appeared to be more concerned with his facebook than his job, i got the wrong keys, never shown the vehicle/work, never spoken too, or told i was done. i waited 5 of those 10mins to sign a recipt, he never asked what i needed as i stood there patiently, i had to ask. then i get my car and the install was a disgusting job, it looked like they let a child try his hand at it. not to mention as i pulled away aggravated at the lack of customer service and the shotty workmanship, the steering wheel faceplate fell off driving down the road. so aggravated i fixed the shotty work myself, there's no way i'd take it back to them. i used to trust these guys years ago when i was in the car game, but now they're lazy and don't care. one star is too much to give this company

TC
Tammy C.

12/26/2011

Overall
I would highly recommend Audio...

I would highly recommend Audiowaves in Lake City, FL! We looked online for a stereo for my son's truck for Christmas, and found an Alpine with great features that we wanted. Alpine was offering free shipping to a dealer in Lake City. We are 50 miles from there, so I called.



Steve ansered the phone, looked up the model we wanted and offered to order it & then ship it to us at no charge. It was the Monday before Christmas, so I wasn't hopeful that we would have it in time. However, Steve called me on Wedesday when he received the stereo, got my credit card information, and the stereo was in my hands the next day!



It's now the day after Christmas, and my son just called me from his truck using the Alpine stereo's great Bluetooth feature and talking hands-free through the stereo. He's 20 and grown, but it feels great knowing that he's safer using the phone in his truck!



Many thanks to Steve at Audiowaves for the great service! You have a new loyal customer!

Overall
Horrible Customer Service

The last review was helpful. I will make sure that I don't shop there. This is how ID theft starts. I think they need to work on CS. and not F"

shorty2socks

06/29/2008

Overall
Thank you for the help

I read your review but I decided to still go check the place out. I walked around for about 10 minutes and the guy behind the counter never helped me. I think he was eating or something but I could see it lacking in the customer service department. NIce speakers though.

fwbsupermoto

06/28/2008

Overall
Horrible Customer Service

I found out that my soon to be ex husband went to Audiowaves to purchase an in dash monitor for his car. The purchase came out to be almost $900, of which he used my credit card, with only my name on it. No identification was checked or verified, the charges were just ran and I got a bill. In order to press charges on my husband to get my money back I went to Audiowaves to get a copy of the reciept with the forged signature. They took my information and said they would contact me. Weeks later I went to Audiowaves again and they said they would contact me. A couple of weeks later I went back up there with my son they said the owner was there and he would get the file. We waited for about half an hour and told them we would just come back. Someone called for us to find out what we would need and they said we needed an i.d. and verification of account ownership and it would be ready in 3 hours. I dont know how much longer we would have waited in the lobby before they would have told us. We came back to Audiowaves at the time with the information they requested, the employee at the desk tells us then that we needed a letter from the attorney to get the receipt. When my son says that was not what was told before, he proceeded to yell at him saying to stay out of it. As leaving the business, he sarcastically says thank you. I state that there is no thank you in all of this. He then yells across the lobby "what did you say?" and as we leave he tells us to F--- off! If you are someone wanting a system for your car that you want to use someone elses credit card, this i your place because the real cardholder will play hell trying to get any evidence it even happened. As for the customr service, no comment.

Details

Phone: (386) 755-2800

Address: 263 SW Sisters Welcome Rd, Lake City, FL 32025

Website: https://audiowaves.business.site

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