Serta Mattress Co

We purchased our Serta Mattress at Sam's Club, Washington, Pa. It is a queen size, pillow soft design. The mfg. # is 42D9-SAM-510. We are extremely disappointed in this product. It is hard to get into and out of, once you are prone it is hard to move. You just sink into a canoe shaped depression and are held captive by the mattress. My wife and I are both 64 years young and are not "large" people. We both agree that we have physical problems that we didn't have before the purchase of this mattress. We both have lower back aches, and neck pain. I have rotator cuff problems and they have definitely been aggravated by this mattress. If you consider the mattress aesthetically, my wife complains every day that you can see exactly where each of us slept. If you look at the mattress you see two depressions and they don't go away after the bed is made If you come back hours later the two depressions are still there, no settling out has occurred. We would definitely NOT recommend this mattress to anyone. If you are wondering why we bought the product in the first place I would say that at the time of purchase we both laid on the mattress and it felt quite comfortable and it was completely different from our old mattress. The convenience of buying at Sam's Club was probably a factor, we had no pushy salesperson to deal with and nothing to compare against. Needless to say we learned a valuable lesson, how be it an expensive one.