Dolphin Pools

My family and I hired Dolphin Pools to design a in-ground pool for us in April 2016. The staff and Crews were absolutely amazing. Skip created an affordable unique design for our pool after going over several options with us. The process was very smooth. Our pool was ready to swim in and delivered as promised. We Thank you Dolphin Pools for an outstanding installation. This is the Best thing we could of done to add years of family pleasure year after year.

I want to ensure that anyone who is looking to hire a swimming pool contractor does not have all of the issues that we have faced with this company. We would happily remove bad reviews if Dolphin would stand behind their product. Do not rely only on BBB or Angie’s list as neither verifies licensing documentation. Additionally complaints that are not settled are removed and you as a consumer cannot view those. Now 2 years we have additional issues with the concrete floor of the pool. The pool floor was not poured at the same time and now it is settling and causing the bottom to be uneven and issues with the liner. When the concrete was initially poured for the decking, the correct amount was not ordered, leaving the sidewalk un-poured. Dolphin Pools, Inc was identified in the 2006 NC Licensing Board for General Contractors Report “Tracking the Problem of Unlicensed Contractors” .A permanent injunction was obtained in Wake County on May 5, 2006.

I had a pool installed by this company and it was the worst experience. They hit my main power line and caused a power surge in my home. I had to put a claim in on my homeowners policy $$$$. We were too far into the project so we continued. The pool was finally completed at the end of the season, so we were looking forward to the next season. When the next season came the concrete around the entire back half of the pool was cracked....not slightly uneven by 1/2-1 inch at the seams, my daughter broke her toe! We contacted them no less than 7-10 times, went to the BBB (Be sure to check their rating). They called us twice with no eta for repairs, initial request for repair was made the 1st week in May and repairs were done 3rd week in July. The repairs were done while my family was out of town and with NO notification, they came on my property and made the repairs (Patch Work). Select your pool company carefully, we thought we did...but we were WRONG!