Diekevers Roofing

7 years ago Diekevers Roofing replaced (not second layered) the entire roof on our house. We were pleased until finding out the following information and their response.

This year (6/2016) we had an addition put on the home by a highly recognized builder and the builder shared that there was no ice/water shield, and clearly not over the last row of shingles located at the eves. It was evident as the builder replaced the rotten wood from water leaking back into area over the years. The damage was behind aluminum fascia, hence not visible.

When brought to attention of Diekevers Roofing, I was promised it would be looked at and they would let me know what they found. 5 weeks passed; verbal, fax and email correspondence later in which they did not respond, they (President of Diekevers) stated they looked at it 3 weeks ago and everything was fine.

BUT, then proceeded to tell me that "MY WARANTEE ON THEIR WORK HAD EXPIRED and they were too busy to do anything further. Yes, the warrantee had expired. Stupid me to think I would need to check up on work that was not as completed as agreed on the service order and despite the charge being on the invoice.

How a company respond to an issue is a reflection of the organization, management and owner !!! I believe they have shown their true colors...
This is 100% truth and I have the documentation and correspondence to prove it.

Diekevers Roofing did an excellent job!