Oak Arizona Furniture

I've been coming to Oak Arizona for years and have had nothing but good experiences. Nice furniture and great customer service.

I ordered 2 bookcases on Aug 30, 2014. They were delivered on Oct 15 within the 6 week timeframe they said. (Reason for 1 star)

When I received them the bookcases didn't match up. I was told by the delivery person that my floors were not level. We did put a level on the floors and they were level. My husband had to drill two holes and screw the bookcases together so they would match up. I then went to put the shelves in. Out of 13 adjustable shelves that I could install (not enough pegs were left for the other 2 I had), 12 shelves were uneven and wobbled. We put a level on the pegs and the holes were not aligned. One shelf had to be redone because it was rough. I contacted the store by phone and email explaining the problems I had with the bookcases. On Nov 4 they delivered a new shelf which came out nice. They did not bring enough pegs for the 2 shelves that I couldn't install. For leveling of the shelves they brought out larger pegs and felt pads. To make my shelves so they won't wobble I have non matching pegs, felts on some of the pegs....They are supposedly mailing me more pegs and felts so I can install the other shelves and level out the shelves that didn't get fixed because they didn't have enough pegs and felts with them (even though they had the email telling them the number of wobbly shelves).

I paid $1300 for 2 bookcases. I expected to get quality bookcases for this price. Instead I have bookcases that serve their purpose, look nice, but have been "jerry-rigged" so the shelves don't wobble. I can not recommend this company to provide quality bookcases.