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(480) 497-1945Add WebsiteMap & Directions1450 W Guadalupe RdGilbert, AZ 85233Write a Review

More Info

20 Years Serving the Entire East Valley-Members of BBB

General Info
Members of Gilbert Chamber of Commerce. We Guarantee: proper chemical levels, to brush steps & walls, empty skimmer baskets, vacuum pool bottom, to check your filter, skim pool surface. License #203666/Bonded/Insured. Weekly Service, Tile Cleaning, Chlorine & Salt Systems, Acid Washing, Leaks, Repair/Replace: Pumps, Filters, Motors, Heaters.
Email
Brands
Jandy, Raypak
Payment method
mastercard, check, visa, amex, discover, cash
Languages
Russian, Spanish
Categories
Other Information

Wheelchair Accessible: Yes

Parking: Lot, Private

Pets Allowed: Yes

Reviews

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SJ
Sofia J.

11/18/2019

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I would recommend this company to all. I will be using this company since he was on time and helped in repairing my pool . The price is incredibly reasonable.

JP
Julia P.

11/06/2019

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Rick was very helpful and knowledgeable person. His team was also very good. I would recommended this place to everyone.

LK
Lora K.

10/21/2019

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The job was very professional. The worker did the job perfectly without wasting any time. The owner Rick was also very helpful. I would recommended this place.

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I was well satisfied with the quality of service rendered. I will recommend this company to anyone .

JH
Jack H.

06/18/2019

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This place should be your first choice! Everyone I have spoken with has been so helpful & knowledgeable. I appreciate the extra time I was given explaining the basics. Thank you!

CS
Carron S.

06/18/2019

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Excellent level of customer service and high quality of work. Rick was very knowledgeable and provided great tips to maintain the pool. VERY fairly priced and just went above and beyond in every way.

CM
Carol M.

05/17/2019

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Highly recommend! Very helpful and knowledgeable. Installed a new liner and helped us get our water from brown to clear and all for a reasonable price!

CD
Charlene D.

05/17/2019

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The experience and service level goes unmatched. I would recommend these guys to anyone that needs service and repair. Great Service!

JL
Joseph L.

04/17/2019

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Awesome staff, knowledgeable and very helpful! Always a pleasure to work with. They do great work! honest company with great values!

DR
Dorothy R.

04/16/2019

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The technician are very professional. They care about the work they do! I had a leak in my pool and they took extra care of us to insure that we were happy with the work. This shows me what a great company they are. I highly recommend using Gilbert Pool Service.

TS
Tony S.

03/18/2019

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Awesome company with very helpful and knowledgeable technicians. Will continue to work with them for as long as I have a pool. highly recommended.

BD
Brian D.

01/17/2019

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I hired them for cleaning my pool and they did excellent job. I am satisfied with the work and quality they provided to me.

leathej1

07/28/2010

Overall
Be Prepared for Arrogance and Shoddy Work

I just wanted to share the email that I received after canceling my account with Gilbert Pool Service. To review, the repair guy didn't call or show up in the morning as was agreed. When he did finally arrive, he turned off the house water without telling anyone, then proceeded to patch my line with PVC piping (unpainted PVC doesn't work in AZ sun). Then he pumped chlorinated water onto my lawn and shrubs, then over my property line, washing out drip lines for some other shrubs. When I called the office to tell them about it, the office called him back and he proceeded to complain about me within earshot. I finally forcibly extracted him.



I'm not sure which disturbs me the most - the gross negligence of the technician, or the thinly veiled threats of the field manager:





"Here is the link to check their website and file a complaint; http://www.azroc.gov/forms/contractorsearch.html Our license number is 203666 if you would like to check our complaint status. We have no complaints due to the fact the they are a government agency. A business is innocent until proving guilty.



Unlike the BBB, where a business is guilty until they prove they are innocent. With the BBB, they take complaints and once the business proves to be innocent they mark it as a resolved complaint.



We have several complaints with the BBB, but customers always regret taking that route. The BBB is a private organization funded by businesses by selling advertising and membership fees to businesses. They have absolutely no authority as far as law in concerned. For a consumer, its free, easy and gives the consumer a shoulder to cry on.



The very last complaint from a customer was quite humorous. He complained because we sent him to a collection agency. He didn't pay for 3 months of pool service. We do advertise a $50 no show guarantee so he thought by locking his gate every other week he could pay his bill because no one signed the card therefor no one showed up. Wrong, all of our cell phone have GPS recording devices. We could prove we were there so we took him to Highland Justice Court, (keep in mind a real courtroom supersedes the BBB, so the BBB has to drop any complaint that has a court record number). This customer paid his bill once he seen court papers with attached exhibits proving our innocence. He probably didn't want a court Judgment on his credit report. Those take about 100 points off a FICO score for a period of 6 years.



I do have a question for you. Where is one suppose to pump backwash waste water, if you don't use the lawn? I have owned a homes with pools since 1990 and have always back washed into my lawn. Since chlorine is actually a gas, it doesn't have a chance to absorb into the ground hurting any plant life. When in fact, the mineral build up from the pools evaporation rate acts as a fertilizer to the plant life. On my current house the backwash line is hard plumbed underground and it discharges into the lawn on the west side of my driveway. The grass on the west side of my driveway is much healthier then the grass on the east side that only gets city water to maintain it.



As to your request your account will be closed once the above repair is paid in full. From your explanation, I am not really sure why.



Sincerely,

Rick Crissman

(Field Manager)"

cessnapilot480

05/01/2008

Overall
Pool Looks Great!

My pool filter had been draining every day leaving a big ring of DE at the bottom of my pool. Gilbert was the fourth service I called to find this leak. The tech they sent out was very prompt, he found my problem and corrected it. Not sure what he did, spoke greek to me but my pool is great now and the price was very reasonable. You guys will have a customer for life!

Details

Phone: (480) 497-1945

Address: 1450 W Guadalupe Rd, Gilbert, AZ 85233

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