Baker's Main Street Furniture

This has been a very frustrating transaction trying to do business with Bakers. They do have a great selection with wonderful prices. Several years ago I purchased a leather couch from them; it arrived quickly and has been a wonderful piece. But in March of this year, I purchased a couch and chair, and I am still in August waiting for delivery of the chair, having only received the couch three weeks ago! Communication has been unbelievably poor, with all the effort on my part. Apparently the manufacturer had a delay with the fabric I chose for the couch. Nobody told me this for months - in fact I would have just chosen a different fabric, given that information. I was told in May that my chair was "in". I opted to wait to deliver both items at once. In JULY when my couch was finally ready to be delivered, they could not find my chair! I was told it would be reordered, and should be 2-3 weeks. I called last week for an update. No response. It has been three weeks today. At this point I will ask for a refund on the chair, and give up - assuming I can even reach someone. I will sadly never do business with Baker's again. I understand that things can happen, but the lack of concern or communication is inexcusable.