Southwest Fireplace

Southwest Fireplace was my saving grace to finishing off my new home. I went into their Frankfort store unaware of their ability to provide MUCH MORE than fireplaces and their servicing. After receiving a beautiful fireplace and an incredible installation job, I returned to their store for my outdoor patio construction. I was able to get all my appliances and stonework completed for my outdoor kitchen, as well as a firepit. Great customer service on top of it all! More than impressed with Southwest and will reccommend their service to anyone.

Couldn't have asked for a better experience! Friendly, efficient, accountable, and responsible! I worked with Alan and he was able to get me what I needed at a price I could afford. Our deck looks great with it's new table and chairs! Thank you for great service!

We had Alan helping us. I did lots of legwork on the internet learning about converting our wood burning fireplace to gas. Alan explained everything (lots of times, I kept stopping in), then again to my husband. The unit works great, Alan helped us get the right unit. Installers were very prompt, neat, polite and efficient. I have recommended Alan to my neighbor.

I am reviewing Southwest Fireplace based on their repair service. We had a technician come out today and he was supposed to arrive at 3pm. He came at 3pm exactly and was very friendly and knowledgeable. Yes, it is pricey to have a repairman come out, however it is more reasonable if they could fix the problem within thirty minutes of arriving. The repairman worked very quickly to repair our fireplace in the thirty minutes allotted and was very successful with it. Our fireplace was up and running within 15 minutes. We were very satisfied with Southwest Fireplace and would use them again for any repairs we may need in the future.

Southwest fireplace sent out a technician name john he's an asset to this company nice guy and I find him to be as honest as they come unlike Kevin who's gonna sell you the Brooklyn bridge ask for john and no one else and your gonna be very pleased another guy named john I was very nice and helpful . Ask for john the tech to come out as your tech and you're going to happy and pleased, thanks john for the great service.

I actually had a great experience with Southwest Fireplace. They were upfront and consistent throughout the whole process. I called on 11/17/2016 to schedule a service call. I was told that the scheduling department was about 1-2 weeks out. I received the call on 11/21/2016 to schedule the appointment for 11/26/2016. Was told that I would receive a call the day before with a time window. Sure enough, I received the call as promised. The day of the appointment, the service man called to notify me that he had a cancellation and wanted to see if I would be available earlier than the promised time. When he came in, he was friendly, and knowledgeable. Explained the work he was going to do and quoted me a price prior to making the repair. He was fast and efficient. Put down a drop cloth to keep my floor and rugs clean while he worked. They aren't the least expensive place for service, however, I am willing to pay premium pricing for premium service. I called about 4 other companies before committing to SW Fireplace. They were the only ones that did not seem "gimmicky". They made me feel comfortable and trust worthy. Will certainly use them again.

My sales rep was Alan & from start to finish my experience was fabulous. I'm shock with some reviews I read. Jim & Rick did the install & time wise was great considering what needed to be done. Everyone was polite & professional. I got the install day & time I requested. I live my new converted fireplace & thank you Alan for help making my experience the BOMB. Give Alan a raise & hook up Jim & Rick too

I got lucky getting Shawn. He was awesome! He worked with me all the way through, was very friendly, knowledgeable, helped me keep the costs down; and he was very patient with the changes I made while we were finalizing the order. I never felt patronized or any condescension. (If I did, I would have walked away, as I have NO patience with rude people anymore.) He even kept in touch while hospitalized from a cycling/car accident! I'm more than ecstatic with the result! I LOVE my fireplace. It's gorgeous and makes the room! I've posted pictures on Facebook and it got rave reviews : "Wow, totally transformed the room". "Gorgeous", etc. The workman were all extremely respectful of me and my home. They treated my home as if it was their own (and their wives were over-looking the job lol). Kept everything clean, gentle with furniture, etc. If you want outstanding service, I'd highly recommend that you contact Shawn Dye at the Southwest Fireplace, Frankfort, IL location!