American Signature Furniture

I’m not sure where to even begin with this store. Uneducated sales staff, terrible customer service, sneaky and dishonest managers... the list goes on. The only good thing about our whole buying process was the contracted delivery guys! Yes, I said contracted, which means they aren’t even employees of American Signature (which is why they actually have a clue about what’s going on). We just built a new home and I will be sure to warn all our neighbors about how awful this furniture store is. I guess this is why everything is turning to online stores and sales... it’s impossible to find honest, hard working people.

purchased 2 white leather recliners in may 2012.we never buy extended warranties but the salesman really pushed it,saying for $50.00 per chair it is covered for 5years no questions asked,no matter what happens.so for that small sum we decided to go ahead and do it.in feb.2015 I noticed the headrest area on both chairs the leather was cracking and since we are only in florida for 3 months a year,I calculated the chairs only had 7 months of use when I called them.after many phone calls,sending pictures,sending out a warranty co. and every body telling me to call someone else.after dealing with the store,the repair co.and the warranty co.,which none of them ever called back when they said they would,I received word that they was not covered.I had to call from my home up north in may to find out.they promised a letter in the mail detailing every thing which I never received.WHAT A JOKE!

Ordered a whole house of furniture from these folks. Six weeks later, I'm still waiting for something to sit on. Just cancelled the order. They really don't care either - they'll sell it to someone else should it ever come in. Customer service is snarky and not at all interested in "service" of any type. Lucky for me, there's a furniture store on every corner in Fort Myers!