Prompt Action Pest Control

Prompt Action has handled our Asian beetle (ladybug) problem for the past several years, with great success. Before they treated our home the windows were covered with beetles. But since they started servicing our home in 2009 we've probably only seen three or four live beetles inside the house. What a relief!



We have also hired them for mouse & rat problems and have definitely seen an improvement considering we have a 100 year-old farmhouse. Prompt Action quickly & professionally identifies rodent entry points, and are also willing to answer questions about their methods.



Highly recommended!

We called Prompt Action Pest Control because they advertised expertise in bat exclusion. We were scheduled for an estimate but then they called the day before they were to come out wanting to reschedule for several weeks later. I agreed to that extension but then the representative showed up without notice on the day they said they couldn't make it. He wasn't very personable but I wasn't looking for a friend so that was okay. He gave an estimate that seemed reasonable if they did a good job of what they said they would do.



He suggested I fix the soffit on the one side of the house before he returned to seal it and to leave the soffit open on the other side where the bats enter and exit, so I did what he suggested prior to scheduled service day.



Jared arrived on the scheduled day and began working. After an hour or so I looked at some of his work. There was caulking blobbed on one or our screens and the side of the house. I checked the area that he had told me to leave open and he had gobbed caulking and sealer up there without closing the soffit or installing a bat exit. It looked awful and what he did would make it difficult to close up when the caulking hardened. When I mentioned it to him, he was dismissive and defensive and said it was not his job to fix the soffit. I explained that he had told me to leave it open and he just said that I could fix it later after the bat exclusion was finished. That is ridiculous as it should have been fixed before caulking but he had specifically told me not to fix it because he would use that area for his bat exit site.



When I said it should be fixed before the caulking sets up, he again insisted that it was not his job to fix it. When I said I would fix it, his response was that it might create more work for him. He did not appear to be at all concerned about the cosmetic issues nor that it would be difficult to correct later after the caulking set up.



There were also a number of places where the black foam sealant was very visible on the outside of the house. His only comment regarding that was that the foam is paintable....so I guess he thinks we can just paint the black blobs of sealant on our log home and that would look just fine. He also left some of his litter in our yard including some paper and empty caulking tube.



Less than 3 hours after starting the job, he said he was done and gave us the bill for $800. A few tubes of caulking and sealant, $.05 worth of wire screening, and 3 hours of non-skilled labor for $800 does not reasonably add up to $800.



Needless to say, I was not happy with the quality of his work but even less pleased with his self-serving attitude and poor customer service. I would NOT recommend them for any work if you are concerned about either quality of work or customer service.

I called this company to rid my home of carpenter ants last winter. Who would have thought you could have ants in the winter, but we did. Brant arrived on time, assessed the problem explained the process and the importance of killing the queen. He quoted us a very reasonable price without any long term contract and guaranteed the service. It did take a couple of months to totally eliminate the ants. Now we have them come back every spring to inspect and put a barrier around the house to keep the ants out. Plus we don't have spiders anymore either. Great job!

This company is very experienced and professional--and so nice to work with. They are family owned and they really care about their customers. They always look for ways to prevent problems...but if something comes up they are over right away to take care of things. They are great!