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(925) 829-6360Visit WebsiteMap & Directions7111 Amador Plaza RdDublin, CA 94568Write a Review

More Info

General Info
Our business specializes in everything outdoor. Our top products are Hot tubs, Swim Spas, Modular Steel Outdoor Cabinets, Masonry BBQ Islands, Bbq's, Outdoor Appliances and Louvered Pergolas. We also install gas fireplaces, gas & electric inserts, barbecues, fire pit burners, gas log sets, and patio heaters. We pride ourselves on offering the best and widest selection of products to our customers. We only carry high quality reputable brands and are one of the few fireplace companies that have in house service technicians. Our sales staff has a combined 48+ years of experience and we have proudly been at the same location in Dublin since 1976. We invite you to come visit us at our showroom, which is the largest in the bay area.
Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Services/Products
Fireplace Repair, Household Fans, Wood Burning Stoves.
Payment method
discover, all major credit cards, amex, mastercard, visa
Categories
Other Information

Parking: Lot, Free

Wheelchair Accessible: Yes

Services: Fireplace Repair

Reviews

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lmelanie12

11/14/2011

Overall
I appreciate the responsivenes...

I appreciate the responsiveness of the staff. When you spend this kind of money on a fireplace, you expect knowledgeable and responsive sales people, before and after the sale. I can happily say that I have received this from Custom Fireplace. No complaints, and I'm really picky!

chase.justin85

11/03/2011

Overall
Their patio furniture selectio...

Their patio furniture selection was small, but just what we needed and good quality with a reasonable price.

veggiegal_1

10/24/2011

Overall
Great selection of outdoor fur...

Great selection of outdoor furniture. I don't go anywhere else. They have so many options, and great deals. They workers here are very helpful and knowledgeable. Great Job Guys! I love everything I got.

peanutsplanter

10/21/2011

Overall
Everything you need for outdoo...

Everything you need for outdoor living! They had so much to look at, it took me a few days of coming back to decide what exactly I wanted. They helped in my decision by personalizing what it was I was trying to achieve in my back yard. Personalized service is the best.

jamesfrank1177

10/19/2011

Overall
They really do have great cust...

They really do have great customer service. I came here to look for a bbq grill for my patio, and they had so many different things to choose from, but thanks to the wonderful staff, I was able to find the perfect set up.

howtwo

10/17/2011

Overall
Great store! There is a huge ...

Great store! There is a huge variety of selections to go through. Fortunately, the staff there were very helpful and friendly. I couldn't have done it without them.

Overall
We love our set . It's beautif...

We love our set . It's beautiful, high quality and very comfortable. We can't say enough about Pablo and Nick who helped us. Thank you Pablo.

dandyrandyy

10/03/2011

Overall
I would like to thank the staf...

I would like to thank the staff at Custom Fireplace for helping my mother with her Pellet stove choice. We didn't know what would be the best way to heat her home which is on a propane system and extremely expensive. The guys down there gave us plenty of knowledge and we came to the conclusion that the pellet stove would be the best bet. My mother is 60 years old and we also needed to make sure that she could manage the pellet bags which she can. Her energy bill is significantly lower already and I will update my post after a year of use. Thanks again guys.

Overall
I am very happy with the custo...

I am very happy with the customer service received at this store. I appreciate the help of Nick P. and Anthony and others whose names I don't remember. Nick has been excellent at following up with me, even when it wasn't the answer or solution I was hoping for. He provided a lot of information about all the fireplaces and went above and beyond to find the right one for our installation. We appreciate the responsiveness; when you spend this kind of money on a fireplace (not cheap!) you expect knowledgeable and responsive sales people, before and after the sale. I can happily say that I have received this from Custom fireplace. No complaints, and I'm really picky!

simmsk82

09/29/2011

Overall
Bought a gas fireplace insert ...

Bought a gas fireplace insert from Custom Fireplace...and was able to get a floor model (with full warranty) for a very nice discount. They were great and walked me through the whole process, came out and measured so that the installation went smoothly. Daniel did the install and electric and I couldn't be more satisfied. Professional and personable all the way through.

Overall
Under New Ownership

Combining over 30 years of experience in the Hearth & Patio industries. Custom fireplace is recently under new ownership As of August 1, 2009.With ambition towards customer service, product awareness, and time managment. With over 50 manufcturers, our product line caters to every taste. Our friendly staff is here to help guide you!

blancaorellana1

09/09/2009

Overall
I went to custom fireplace and...

I went to custom fireplace and found it to be under new ownership. They were very helpful and knowledgeable, I would really recommend this place. I left feeling satisfiied. I LOVE MY FIREPLACE!!!!!!

Details

Phone: (925) 829-6360

Address: 7111 Amador Plaza Rd, Dublin, CA 94568

Website: http://www.customfpbbq.com

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