More Info
- General Info
- Visit your local Pep Boys Auto Service & Tire Center on 571 Dacula Road. Your one-stop destination for all car, truck, or SUV needs. Our same-day services include auto repair and maintenance, oil changes, new and discount tires, tire services, brake repair, battery replacement, inspection, towing, roadside assistance, and other service appointments. We also service hybrid and electric vehicles. With over 100 years of experience, you can count on our expert mechanics and ASC-certified technicians to service your vehicle properly. Give us a call and book an appointment today!
- Email Business
- Services/Products
- Alignment Alternators Batteries Brakes Clutch Replacement Engine Repair Exhaust FREE Battery Test FREE Windshield Wiper Installation Heating & Cooling Manufacturer’s Scheduled Maintenance Oil Change Pre-Purchase Inspection for Used Vehicle Sales Seasonal Prep Packages Starters State Inspections (by location) Steering and Suspension Tires Tune-Ups
- Brands
- AC Delco, Actron, AllTrade, ArmorAll, Autolite, BF Goodrich, Bayco, Black & Decker, Black Magic, Bosch, CRC, Castrol, Champion, Chevron, Coleman, Continental, Cooper, Dayco, DeWalt, Eagle One, Fram, Goodyear, Gumout, Gunk, Hankook, Haynes, K&N, Kawasaki, Lucas, Meguiars, Michelin, Mobil, Monroe, Mothers, NGK, OTC, Peak, Pennzoil, Philips, Powerbuilt, Purolator, Quaker State, RainX, STP, Schumacher, Snap-on, Surf City Garage, Turtle Wax, Valvoline, Walker
- Payment method
- amex, cash, check, diners club, discover, master card, visa
- Associations
- AAPEX,AASE,ASE Automtive Service Excellence,Car Care Council,Women in Auto Care
- Other Links
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GalleryView all (3)
Reviews
09/25/2016
They are horrible. I was told to get some struts so they could give me a proper alignment. After getting struts, I was told they do not install outside parts. That would be fine if I was informed of that before. I was then hung up on over and over again as I tried to explain my position. I will never use them again.
05/03/2016
I'M VERY SATISFIED WITH THE OVERALL WORK THAT HAS BEEN DONE ON MY TRUCK. ALSO, SO VERY HAPPY ON HOW MANAGEMENT, JOSEPH ROMAN (STORE MANAGER) AND STAFF REPRESENTS AND EXPLAINS WORK DETAIL THAT HAS TO BE DONE THEY ARE VERY KNOWLEDGEBLE AND PROFESSIONAL.
02/25/2016
WAY OVER PRICED!!! Had vehicle towed to their location for a fuel pump replacement. They charged over $110 for a fuel pressure test. This test is a simple test if you have ever done one yourself. Then their prices for parts was more than double what parts stores were charging. I found a shop that was very respectable and did the replacement of fuel pump and fuel filter for less than half of their cost. When I had a tow truck go to this PEP Boys location to pick up my vehicle, the store refused to put truck back together. They had various parts off the truck. Tow truck driver had to demand for store to put simple parts back on. The store representative was pushing and pushing hard for me to attain one of their credit cards. Unless you have money to give away I do not recommend going to this location.
07/16/2015
The management at this location shared that they were so busy, they didn't need my business. I didn't have an appointment for an oil change, but I thought courteous service should have still be an option for me as a consumer in this marketplace. The manager embarrassed me in the tone he spoke to me and simply shared "the customer ain't always right". All I wanted was an oil change. Although, Firestone (Mall of Ga) had the same problem "short staff, wait time" he said if you can leave your car, we will get it done before we close tonight. He didn't say, we are so busy, we don't need your business. Then, the Corporate Office called and wanted to know "what I wanted" "why I didn't take his option" he didn't care either that they simply have poor customer service, but he did want to end the call with that this store had AAA ratings and no complaints. Well, if you want poor service and to do business where the customer is the one put on defensive mode - do business with PepBoys in Dacula. However, it's worth the ride to go to Buford or Cumming. Both of those locations have always provided excellent service. However, PepBoys has lost a customer forever - too many other choices to be rude and treated so poorly. A simple apology would have resolved my issue.
Details
Phone: (770) 995-5813
Address: 571 Dacula Rd, Dacula, GA 30019
Website: http://PepBoys.com
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