Premier Auto Shippers Inc.

BBB Flagged Premier Auto Shippers for fraud complaints - Do Not Use!



I'm writing this review after I successfully recovered a $300 deposit with Premier Auto Shippers (PAS) through my credit card company due to PAS’ failure to perform as contracted and their flagrant attempts to fabricate records and falsify contacts. I have never dealt with a more dishonest and predatory shipping company, specifically Anthony and Lee, who proved they’ll go to any lengths to cover up unethical behavior (to include falsifying information). Like some other reviewers on various sites, I also had to threaten PAS with breach of contract in small claims court but ultimately I let the credit card company work on my behalf. The details of my specific dispute are similar to other complaints but aren’t as important as is what worked for me in recovering money when PAS failed to ship my vehicle and then submitted blatantly falsified information when responding to my credit card company’s dispute department.

**WARNING: I would never recommend using Premier Auto Shippers under any circumstances for any purpose, regardless of what price they quote you! This predatory company deserves to go out of business and legal prosecution…BUYER BEWARE!!! I found out after the fact that the Better Business Bureau (BBB) has put a negative flag on Premier Auto Shippers due to the high number of complaints for fraud**

Here were some factors that allowed me to recover my money:

1. When PAS sends you a Docu-sign contract, read it carefully as PAS will attempt to beat you over the head with the terms and conditions in case of a dispute. Make sure they’ve actually written in the agreed upon special conditions, e.g. vehicle must be picked-up or dropped off within certain specific date windows, total price. PAS will make verbal commitments and then act in direct opposition. NOTE: if you cancel with PAS prior to the pickup date the contract states you must do it in writing, regardless of what they tell you on the phone.

2. Make sure you document the content of every call or email with them. Only through meticulous documentation could I prove to the credit card company that what PAS claimed in their dispute rebuttal was blatantly untrue. PAS’ level of fabrication and mischaracterization in attempting to retain the deposit was astounding in scope and showed what is often legally referred to as “acting in bad faith”.

3. Let your credit card company’s dispute department work on your behalf, as it’s better than small claims court and credit cards can involuntarily withdraw the money from the merchant’s account (as they did in my case). This also puts time pressure on the merchant as they usually have to rebut within 30 days or lose the money.

4. Don’t give up trying to recover your money. In my case it went relatively quickly once the credit card company became involved after I’d done everything possible to work with PAS on a solution, not that they were responsive or professional in any sense. Expect Lee the owner to be confrontational and combative once you express your displeasure and then to cease all communications, meaning PAS fails to take any steps to mitigate the dispute in the eyes of the credit card company.