C.A.R.S. Complete Auto Repair Services

Never again. Consistent miscommunication or no communication at all. They didn’t meet any expected timelines. Plan on an extra day or two for anything they do. After several days, they said my rear differential needed replaced. I coordinated all the details in advance with them to have AAA move it to a specialty shop. I told them the exact time it would be picked up since I would be traveling by air at the time. They said that would be fine. I get a call after I land saying that they would not allow the tow truck to pick it up until I paid my bill (the bill they hadn’t yet sent me for an amount that later turned out to have overcharged me by more than $300). They didn’t mention any of this the previous day when I told them the exact plan and time the tow truck would be there. Because I missed my reserved appointment at the differential shop, it resulted in more than one week delay in getting my vehicle serviced by the time this all finally got resolved.

I spoke with the manager who was only defensive and refused to be helpful at all. I informed the shop of the overcharge, and they sent me a corrected version that still had over $100 of overcharges.

I reached out to the shop owner multiple times by phone and email, sending him a detailed letter of all my concerns with my shop experience. I offered to let him fix the issue before I left a public review online. Even after I pointed out the lack of communication, the overcharge, and the considerable inconvenience of them holding my vehicle hostage, part of his response included the following: "I see no need in me getting involved with such a senseless issue.”

If overcharging your customers hundreds of dollars is considered a senseless issue, I am disappointed. They still didn’t correct the final bill until I insisted I wouldn’t pay until it was corrected. I paid the bill in less than 5 minutes after receiving the corrected one. Oh, and the rear differential that they wanted to replace for thousands of dollars, turned out NOT to need replacement. The differential shop had the entire issue fixed for less than $500. I wasted $900 at CARS. Don’t waste yours.