Expressions General Remodel & Supply - Quality & Price You Can Trust.

I hired Expressions General Remodel of Concord CA to remodel my master bath. Unfortunately I had a horrible experience and had to let them go due to what I considered unprofessional conduct, harassing, bullying and incompetence. They ordered the wrong tiles to finish the job and not only blamed me for their error, but have since billed me $653 for these tiles. Janeth, the company owner, repeatedly has tried to intimidate and bully me. When I told her I would be leaving accurate reviews of my experience she replied: "just make sure you dont use defamation or false accusationswhich sounds like you are. That is going to cause a major problem to you." and "Just to let you know I also CC this email to our attorney just in case you would like to litigate this dispute in court, which would essentially only be a waste of time and money. I have also recorded all your texts and emails and just to let you know I havent lost a single case in court." I paid $16,929 for this job that was not only left unfinished, but am now told by several other reputable contractors that the work Expressions General Remodel is not up to industry standards. In addition they are attempting to collect an additional $6,298.79 for the incomplete and substandard work. This company not only conducts itself unprofessionally but is dishonorable.#shameful

I hired Expressions General Remodel for my master bath remodel in October 2017. This was to be a fairly extensive remodel, including enlarging the shower, moving walls, plumbing and adding electrical. The project was estimated to be over $23,000. I was initially impressed by Miles who represented the company professionally and assured me that this "family run business" would do a beautiful and professional job. It quickly became evident that this company is not well run. There exists a complete lack of communication between team members; Miles, Janeth and Arnold. This created constant chaos, confusion, frustration and mistakes. Janeth (partner) who is responsible for ordering, shopping and invoicing, and Arnold (contractor) repeatedly failed to communicate plans, details, or materials needed. Janeth repeatedly failed to answer simple questions or respond to emails. She provided little guidance or assistance but added a great deal of confusion and frustration. There was little regard for finishing touches or quality workmanship. Errors made were disregarded with no accountability. When Arnold placed the wrong tile order to trim the shower and shelves within he blamed the mistake on the homeowner stating no such tile exists. Without so much as an apology or calling the tile shop to inquire about the right tile, he demanded I order the tile. I then received a harassing email from Janeth stating I was the cause of the delays and costing them a lot of money. To make matters worse they are now demanding payment for their mistake! Promises to repair or replace poor workmanship were ignored. Beautiful wall paneling was laid improperly, with partial boards at eye level, while full boards were hidden by wide baseboard. What I deemed unprofessional conduct, threatening and intimidation tactics were repeatedly employed by both Janeth and Arnold to hurry the job along. Yet day after day workers wouldn't show up as promised or leave as soon as they arrived stating they didn't have the materials necessary to continue work. When inquiring how much extra it would be to replace the bath tub Janeth replied "it could be offensive for some people to talk about price for something they wish to have." After being advised by Janeth and Miles to order an under-mount tub, Arnold stated I should have gotten another type of tub. Janeth repeatedly accused me of adding on more work, yet only one change order exists dated before the project commenced. Details were disregarded or overlooked. There exists absolutely no supervision of workers, repeated inability to reach Arnold by workers and myself. Workers complained daily about the lack of clear communication, direction and ordering errors made by Janeth and Arnold. I paid an extra $1729 for tile yet have enough left over to re-tile the entire floor. I could no longer tolerate what I considered unprofessional conduct, harassing and intimidation ploys and thus the job remains unfinished and I do not have a usable master bath. In writing this review I hope to spare another homeowner the unpleasant and unprofessional experience of working with this company. I definitely would not recommend Expressions General Remodel. In my experience they proved not to be a professional, reputable, reliable or honorable business.

Expressions General Remodel is awesome. We absolutely love our new kitchen. Everyone we dealt with was so accommodating, professional, and helpful. They always showed up on time and completed the job on the day they promised. The workmanship is excellent and I am very pleased with the final results. I'd definitely recommend them.

Expressions General Remodel did a great job transforming our 40 year old mudroom into a beautiful, functional and modern space for our busy family. Christian had a great ideas to improve the space. He and his staff are courteous, tidy and timely. I would recommend Expressions General Remodel.

What a wonderful experience with our first major home remodeling project! The Expressions General Remodel staff are extremely pleasant to work with and take great pride in their work. We were able to trust their judgment and count on their professionalism to greatly enhance our home. We highly recommend Expressions General Remodel for an interior home project!

We had 2 bathroom remodels done in our home. The workers were very professional, reliable and did an excellent job. It was nice to be kept up to date on the progress and what was expected. I would and have recommended your company to friends.

Your job crew did an outstanding job, would consider them for any other work.